Resort Manager - Pine Lake, Alberta

QuadReal Property Group•Town of Pine Lake, WI

10d

About The Position

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience! We are committed to delivering vibrant communities that create long-term economic and social value and RV resorts in picturesque locations where vacationers can relax and recharge. As an operating platform of global real estate company, QuadReal Property Group, when you join Parkbridge you will be working with a dedicated team of passionate individuals across both organizations, united by deeply held values and a commitment to service excellence. Together, we lead our industry through progressive practices, an open-source approach to idea-sharing and a commitment, every day, to Being a Responsible Company. We are looking for individuals with focus, ambition, and drive to help us achieve our mutual goals. We offer competitive compensation, a fun, exciting work environment, as well as opportunities for personal development and professional growth through mentoring and training. If you would like to be part of exceptional, global team with endless opportunities to learn, grow and make a difference in our communities, we encourage you to apply today! The Resort Manager will be responsible for the operations and supervision of Pine Lake Leisure RV. Our Resort Managers are responsible for operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities. This is a year-round position.

Requirements

Natural leader who thrives on creating community in the workplace
You believe people are your greatest asset as a manager, and strive to help them improve
Keen interest in the financials of a business, and how profits are made
You think like an investor
High-standards for customer service, and believe there is a solution for every problem
Solid management experience in the hospitality or hotel industry
Excellent interpersonal skills, and can communicate with people at all levels
Proficient in Word, Excel, and Outlook
You can understand the financials of a business, and have success in creating and managing budgets
You thrive on change, problem-solving, and love to be challenged

Responsibilities

creating and managing the annual operating and capital improvements budgets
personnel management
resident relations
retailer relations
community enhancement
other related property management duties
Train staff on how to effectively deliver exceptional customer service
Build solid brand recognition for the property based on delivery of service
Ensure safe and enjoyable environment for guests and employees
Weekly “walk the property” tours
Ensure customer complaints are dealt with quickly and in person
Work with functional areas including HR, H&S, Finance, IT, etc.
Develop/mentor property staff
Build an effective team around the resort staff (R&M, Admin, etc.)
Hire, train and supervise staff as required
Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
Schedule and monitor shift-coverage based on business needs
Promote a business environment that is customer friendly
Be a positive role model for staff
Lead by example in a team-based work environment
“Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
Hire staff who will enhance the customer’s experience and the positive image of the resort
Monitor occupancy and work closely with the Regional Manager and Marketing Team on increased bookings.
Support management and fully implement its policies, procedures and rules
Regularly attend regional meetings
Promote and maintain a positive working relationship with all business partners
Handling all outgoing and incoming mail, courier packages and registered mail as required
Coding of invoices, expense claims, petty cash
Preparing, administering and monitoring excel spreadsheets for utilities tracking
Oversee maintenance and repairs, coordinating with maintenance staff or contractors
Respond to emergency situations
Assist with annual resort budget preparation
Administer expense claims and petty cash
Coding of invoices, expense claims, petty cash
Ensure all financial transactions are properly recorded and tracked
Ensure employee timekeeping and payroll activities are properly executed
Produce all invoices for clients
Ensure information/reports provided to management are timely, accurate and on-target
Procure goods and services according to protocols established by management
Ensure all resort activities are conducted in a safe and environmentally responsible manner
Ensure that all resort facilities are maintained in safe condition
Immediately notify management when resort operations are unsafe and/or beyond normal repair
Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

Benefits

competitive compensation
fun, exciting work environment
opportunities for personal development and professional growth through mentoring and training
performance-based incentive plan
comprehensive health & dental benefits
pension plan
paid time off

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