Resort Manager

Auberge Collection•Napa, CA

1d•$185,000

About The Position

Join our team as Resort Manager and become one of the authors of our story. In this role, you will serve as second in command of this luxury resort, responsible for the successful oversight of the teams in Rooms, Food & Beverage, Spa and Experiences. Provide leadership and support the team in achieving our mission of being best-loved and vision of ENRICHing lives; serve as a member of the Executive Committee. Lead and inspire the team to drive excellence as our core competency to drive profitability. Foster an enriching culture within the Rooms, Food & Beverage & Spa, inclusive of guest experiences and activities Responsible for the development of leadership staff to increase knowledge and skill level. Assume a leadership role in building a strong and committed team. Interact with other Ranch Planning Committee members, department leaders and home office leaders to facilitate positive and constructive communication and cross-functional cooperation. The starting range for this position is $185,000. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Responsibilities

Serve as second in command of this luxury resort
Responsible for the successful oversight of the teams in Rooms, Food & Beverage, Spa and Experiences
Provide leadership and support the team in achieving our mission of being best-loved and vision of ENRICHing lives
Serve as a member of the Executive Committee
Lead and inspire the team to drive excellence as our core competency to drive profitability
Foster an enriching culture within the Rooms, Food & Beverage & Spa, inclusive of guest experiences and activities
Responsible for the development of leadership staff to increase knowledge and skill level
Assume a leadership role in building a strong and committed team
Interact with other Ranch Planning Committee members, department leaders and home office leaders to facilitate positive and constructive communication and cross-functional cooperation
Create The Soul of the Place for our team and guests
Champion our Auberge Service standards for us to become best-loved
Build programs to keep our property and Rooms at an extraordinary, refined level
Support the team in monitoring and inspecting service delivery in all areas
Responsible for analyzing data and making key decisions to maximize revenue opportunities
Actively and creatively upgrade the standards of the resort’s operations and products
Take an active role in guest relations and initiate guest contact, responsible for resolution of guest service issues and meeting with guests during their stay
Key driver in maintaining relations with repeat guests
Problem solve team member and guest opportunities in a continuous push towards excellence
Prepare and execute budget and financial analysis for rooms and related areas
Partner with the Director of Wellbeing to drive Wellness throughout the Ranch
Curate and manage the team members experience while working in coordination with Talent and Culture to create an exceptional on boarding process for all Team members
Participate in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff
Advise leaders and participate in employee counseling, investigation, and disciplinary process
Provides leadership and direction to the overall resort operation with focus in Rooms, Spa and Experiences
Work closely with our Talent and Culture team to ascertain training needs
Work with leadership to deliver and create on - going programs in coordination with the Auberge Standards
Drive the development of all leadership and team members to produce future leaders for the company