Resort Manager (Costa Rica)

Four Seasons Hotels and Resorts•Nashville, TN

19h

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo. Summary Opening Date: January 17th, 2004 Hotel Owned: 120 Guestrooms | 25 Suites Private Residences: 65 Private Residences (53 in Rental Program) | Five Residence Club Units Unique Hotel Elements: Located on Peninsula Papagayo, a unique 1,400-acre residential community with three luxury resorts, multiple adventure tourism offerings, Arnold Palmer golf course and a brand-new $25mm Sports Park. In 2026, the Resort will undergo a $20mm refresh including updated guest rooms and presidential suite, creation of 10 one-bedroom suites, introduction of an artisanal café, and newly renovated steakhouse. Summary of Needs Proven operator with experience in a high-performing property and/or resort destination experience. Values-driven leader who ‘starts with the heart’ and understands the importance of “Pura Vida” for both employees and guests. Effective at leading a large team, including seasonal team members, in a high-volume environment whilst driving quality. Experience with large capital project management. Proven results in guest experience, driving quality and innovation in a Forbes 5-Star environment. Hands-on ability to coach junior leaders to achieve goals in people, product and profit. Adept at supporting the GM with strategic responsiveness and critical thinking. Comfort working within an environment with multiple stakeholders and constantly evolving objectives. Ability to actively build relationships within the Peninsula among homeowner/ members and ownership entities. Preference for food and beverage background. Spanish language required. Current Leadership Requirements General Culture carrier; ability to not only drive FS culture but also understand and embrace Costa Rican culture including “Pura Vida”. Innovative thinking that drives high touch and world class capital projects. Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics. The capability to understand the nuances and sensitivities between the different users of the resort (guests/residents) and work in tandem with Peninsula Ownership to provide exceptional service to all. People Ability to effectively coach and manage both tenured and seasonal employees. Ability to motivate and inspire leaders and line employees. Exceptional personal presence with employees and guests; highly engaged in day-to-day operations. Exhibits a composed and consistent demeanor at all times – emotional maturity with strong EQ. Product Build strong relationships with return guests, Elite guests, VIP's and residents. An eye for detail for service standards and relentless drive to maintain product Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5-Star rating for 10+ years. A demonstrated ability to be creative and innovative in their approach to product and service. Great eye for design and style. Profit Proven ability to enhance operating revenues through F&B, Spa and other operating departments The ability to manage labor expenses in a fixed-employee contract environment without compromising guest and employee experience. A demonstrated skill to interpret and analyze financial reports and take necessary actions. Takes initiative and reacts quickly to changing business environment. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Requirements

Proven operator with experience in a high-performing property and/or resort destination experience.
Values-driven leader who ‘starts with the heart’ and understands the importance of “Pura Vida” for both employees and guests.
Effective at leading a large team, including seasonal team members, in a high-volume environment whilst driving quality.
Experience with large capital project management.
Proven results in guest experience, driving quality and innovation in a Forbes 5-Star environment.
Hands-on ability to coach junior leaders to achieve goals in people, product and profit.
Adept at supporting the GM with strategic responsiveness and critical thinking.
Comfort working within an environment with multiple stakeholders and constantly evolving objectives.
Ability to actively build relationships within the Peninsula among homeowner/ members and ownership entities.
Spanish language required.
Culture carrier; ability to not only drive FS culture but also understand and embrace Costa Rican culture including “Pura Vida”.
Innovative thinking that drives high touch and world class capital projects.
Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics.
The capability to understand the nuances and sensitivities between the different users of the resort (guests/residents) and work in tandem with Peninsula Ownership to provide exceptional service to all.
Ability to effectively coach and manage both tenured and seasonal employees.
Ability to motivate and inspire leaders and line employees.
Exceptional personal presence with employees and guests; highly engaged in day-to-day operations.
Exhibits a composed and consistent demeanor at all times – emotional maturity with strong EQ.
Build strong relationships with return guests, Elite guests, VIP's and residents.
An eye for detail for service standards and relentless drive to maintain product
Proven track record of improving Qualtrics, Forbes and LQA.
The resort has held Forbes 5-Star rating for 10+ years.
A demonstrated ability to be creative and innovative in their approach to product and service.
Great eye for design and style.
Proven ability to enhance operating revenues through F&B, Spa and other operating departments
The ability to manage labor expenses in a fixed-employee contract environment without compromising guest and employee experience.
A demonstrated skill to interpret and analyze financial reports and take necessary actions.
Takes initiative and reacts quickly to changing business environment.