Resort Loss Prevention Agent

Grande Cayman Resort•Myrtle Beach, SC

1d•Onsite

About The Position

As a Loss Prevention Officer, you will patrol the property, respond promptly to alarms and emergencies, deliver excellent customer service, monitor cameras, create incident reports, and perform other duties to contribute to safety and guest satisfaction. This role involves monitoring activity related to the safety and security of people and property, investigating disturbances, reporting safety and/or security issues to management or authorities, and enforcing resort policies in a guest-friendly manner. The company emphasizes a strong, caring culture, creating lasting memories, and offering rewarding roles where contributions truly matter, inviting individuals to turn a job into a career.

Requirements

Must be able to work in a fast-paced environment, and stand for long periods of time
Ability to maintain a calm demeanor and professionalism in stressful situations
Must possess solid decision-making skills
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly (both written and verbally) and professionally with guests, coworkers and supervisors

Nice To Haves

Knowledge of basic security and emergency procedures preferred

Responsibilities

Patrol assigned areas of the resort premises on foot, monitoring activity related to the safety and security of people and property
Respond to alarm and emergency calls; investigate disturbances
Decides what actions to take based on the situation, facts known and position limitations
Report safety and/or security issues to management and/or the authorities, based on severity
Monitor entrance and departure of employees, guests, or other visitors on property to guard against theft and maintain security of the property
Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor
Enforce resort policies that relate to safety & security in a guest friendly manner
Assist guests needing directions or property information
Provide excellent customer service to guests and team members
Complete incident/accident reports according to policy and submit them to their supervisor
Other duties as assigned