Resort Guest Relations Agent - (Part Time) - GVR

Station Casinos, Inc. • Henderson, NV

34d

About The Position

Welcome all Guests upon arrival. Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment. Accept, sort, and distribute all messages, small packages and mail for Guests. Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports. Post charges to Guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Respond to Guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department. Maintain a clean and safe work environment. Perform other job duties as requested. Descripción: Dar la bienvenida a todos los huéspedes a su llegada. Realizar todas las funciones de registro de acuerdo con las políticas y procedimientos del hotel, incluidas, entre otras, las llegadas anticipadas, las llegadas tardías y las llegadas sin cita previa, y garantizar el pago adecuado. Aceptar, clasificar y distribuir todos los mensajes, paquetes pequeños y correo para los huéspedes. Producir, generar y distribuir todos los informes necesarios, incluidos, entre otros, los informes de habitaciones, los cheques de depósito y los informes de VIP. Registrar los cargos en las cuentas de los huéspedes y realizar otras funciones de cajero, que incluyen, entre otras, el cambio de dinero. Responder a las solicitudes especiales de los huéspedes, que incluyen, entre otras, proporcionar toallas, cunas y periódicos adicionales, o dirigir la solicitud al departamento correspondiente. Mantener un entorno de trabajo limpio y seguro. Realizar otros deberes laborales según lo solicitado.

Requirements

• Minimum age requirement is 21.
• 2-3 years customer service or reception experience preferred.
• 2 years or more Front Desk experience in a similar first-class hotel preferred.
• Ability to communicate effectively with Guests, Team Members and Management.
• Be able to answer phones quickly, courteously and in a professional manner.
• Ensure that Guests' business is kept confidential.
• The ability to operate computerized front office system.
• Must be able to obtain all work cards required of the position within the property's jurisdiction.

Responsibilities

• Welcome all Guests upon arrival.
• Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
• Accept, sort, and distribute all messages, small packages and mail for Guests.
• Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports.
• Post charges to Guests' accounts and perform other cashier functions, including but not limited to exchanging currency.
• Respond to Guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department.
• Maintain a clean and safe work environment.
• Perform other job duties as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees