Resort Front Desk Supervisor
About The Position
The Resort Front Office Supervisor supports the Rooms Division Manager and General Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.
Requirements
- 1+ years of front desk experience.
- 1+ years of supervisory experience.
- Excellent customer service skills.
- Must be flexible and able to work any shifts assigned, including evenings and overnights.
- Must be able to work weekends and holidays as needed.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Responsibilities
- Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws.
- Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions.
- Greets, registers, and assigns rooms to guests.
- Keep marketplace shelves fully stocked and ready for customers.
- Transmits and receives telephone messages.
- Answers inquiries pertaining to hotel services; registration of guests.
- Keeps records of room availability and guest's accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Prepares daily reports (credit limit, cash).
- Reviews daily arrivals and departures.
- Coordinates with housekeeping when VIP Guests arrive.
- Sets up Front Desk schedule and meetings.
- Perform other tasks as assigned by resort operations leadership.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
