Resort Front Desk Agent

Westgate Resorts•Mesa, AZ

2d•Onsite

About The Position

An amazing, desert landscaped resort located adjacent to an 18-hole golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays We are looking for a friendly, professional, and service-oriented Resort Front Desk Agent to be the first point of contact for our guests. In this role, you will efficiently manage guest check-ins and check-outs while delivering exceptional customer service

Requirements

Must be able to work full-time, flexible schedule, weekends and holidays.
Must be able to lift up to 15lbs.
Must be able to stand for long periods of time.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Excellent customer service skills
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently.
Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

Greets, registers, and assigns rooms to guests, issuing room keys.
Keeps records of room availability and guests' accounts.
Computes bills, collects payments, and makes changes for guests.
Ability to listen to and find solutions for guests’ challenges

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs