About the position
Manages team members in the Resort Experience department. As a Resort Experience Supervisor, you will be responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism products. You will coordinate activity and special event programs using themed concepts, assist in set-up and breakdown for special events, and organize and update department files. You will also plan parties for owners, guests, and team members, formulate an environment that increases team members' morale and motivation, and promote team spirit. Additionally, you will take charge of the department in the absence of the director, purchase and pick up supplies and equipment when necessary, order, inventory, and distribute logo merchandise and sports equipment, and prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases in accordance with CFI and Westgate Resorts accounting. You will collect daily written reports about the Fitness Center and Game Room, organize vendor reports and collect monthly payments, write up subordinate team member performance evaluations, and have the ability to enforce disciplinary procedures. You will attend manager meetings and participate in team member orientation tours, have the power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants, cooperate with recreation and non-recreation personnel, and be the team leader for the Resort Experience Department regarding resort service standards. You will also be the contact person for entertainment regarding special events, stock special event supplies on a weekly basis, perform weekly inspections of recreational sites, replace nets, repair and repaint equipment as needed, and be the contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc. You will be responsible for collecting and recording bike log information, have the ability to design, create, and upkeep decorations, coordinate Team Member Safety Training, and maintain Safety Training Compliance Records.
Responsibilities
- Manage team members in the Resort Experience department.
- Communicate and work with Westgate vendors such as Resort Recreation and Tourism products.
- Coordinate activity and special event programs using themed concepts.
- Assist in set-up and breakdown for special events.
- Organize and update department files.
- Plan parties for owners, guests, and team members.
- Formulate an environment that increases team members' morale and motivation.
- Take charge of the department in the absence of the director.
- Purchase and pick up supplies and equipment when necessary.
- Order, inventory, and distribute logo merchandise and sports equipment.
- Prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases.
- Collect daily written reports about the Fitness Center and Game Room.
- Organize vendor reports and collect monthly payments.
- Write up subordinate team member performance evaluations.
- Attend manager meetings and participate in team member orientation tours.
- Cancel various activities when weather or other conditions pose a safety hazard.
- Cooperate with recreation and non-recreation personnel.
- Be the team leader for the Resort Experience Department regarding resort service standards.
- Be the contact person for entertainment regarding special events.
- Stock special event supplies on a weekly basis.
- Perform weekly inspections of recreational sites.
- Replace nets, repair and repaint equipment as needed.
- Be the contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc.
- Collect and record bike log information.
- Design, create, and upkeep decorations.
- Coordinate Team Member Safety Training.
- Maintain Safety Training Compliance Records.
Requirements
- Current Driver's license.
- First Aid & CPR certification preferred.
- Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 - 50 pounds.
- Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
- Comprehensive health benefits – medical, dental and vision.
- Paid Time Off (PTO) – vacation, sick, and personal.
- Paid Holidays.
- 401K with generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Family benefits including pregnancy, and parental leave and adoption assistance.
- Wellness Programs.
- Flexible Spending Accounts.
- Tuition Assistance.
- Military Leave.
- Employee Assistance Program (EAP).
- Life, Disability, Accident, Critical Illness & Hospital Insurance.
- Pet Insurance.
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
- Advancement & development opportunities.
- Community Involvement Programs.
