Resort Experience Supervisor

Westgate Resorts•Orlando, FL

8h•$18•Onsite

About The Position

As a Resort Experience Supervisor, you will be responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, Caricature Artists, etc. In order to facilitate products and services for the Activities department. As a Resort Experience Supervisor, you will: Coordinate activity and special event programs using themed concepts Assist in set-up and breakdown for special events Manages subordinate team members in the Activities/Kids Club department Assist with training Responsibilities include interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems Organize and update department files Plan parties for owners, guests, and team members Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit Take charge of the department in absence of the manager Order, inventory, and distribute logo merchandise and sports equipment Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting Collect daily written reports about the Fitness Center and Game Room Organize vendor reports and collect monthly payments Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures Attend manager meetings and participate in team member orientation tours Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants Cooperate with recreation and non-recreation personnel Act as team leader for Resort Experience Department regarding resort service standards Contact person for entertainment regarding special events Stock special event supplies on a weekly basis Performs weekly inspections of recreational sites Replacement of nets, repairing and repainting equipment as needed Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc Ability to design, create and upkeep decorations To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

1-2 years of experience in activity planning for adults and children
Must be able to lift 50lbs and work in outdoor weather conditions
Must be able to work weekends and holidays as needed
Must be at least 18 and have a valid driver’s license to drive company golf carts
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

Coordinate activity and special event programs using themed concepts
Assist in set-up and breakdown for special events
Manages subordinate team members in the Activities/Kids Club department
Assist with training
Responsibilities include interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
Organize and update department files
Plan parties for owners, guests, and team members
Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit
Take charge of the department in absence of the manager
Order, inventory, and distribute logo merchandise and sports equipment
Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting
Collect daily written reports about the Fitness Center and Game Room
Organize vendor reports and collect monthly payments
Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures
Attend manager meetings and participate in team member orientation tours
Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants
Cooperate with recreation and non-recreation personnel
Act as team leader for Resort Experience Department regarding resort service standards
Contact person for entertainment regarding special events
Stock special event supplies on a weekly basis
Performs weekly inspections of recreational sites
Replacement of nets, repairing and repainting equipment as needed
Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc
Ability to design, create and upkeep decorations

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs