Resort Experience Manager- Family Friendly Resort Offering Authentic San Diego Soul

San Diego Mission Bay Resort • San Diego, CA

405d • $70,096 - $75,000

About The Position

The Resort Experience Manager at San Diego Mission Bay Resort is responsible for overseeing pool operations and creating memorable experiences for families visiting the resort. This role involves planning and executing family-focused events, ensuring a fun atmosphere at the pool, and leading team-building activities. The position requires a balance of hands-on guest interaction and administrative tasks, with a strong emphasis on training and mentoring staff to provide exceptional service.

Requirements

• Experience in a service-focused leadership position in luxury hotels, resorts, or recreation operations.
• Strong organizational skills and ability to manage administrative tasks effectively.
• Excellent interpersonal skills to connect with guests and staff.
• Ability to provide upscale guest service interactions.

Nice To Haves

• Experience in event planning and execution.
• Familiarity with AAA 4 Diamond Resort standards.

Responsibilities

• Oversee the resort's pool operations and create memorable experiences for guests.
• Plan and execute family-focused events to enhance the resort experience.
• Ensure every visit to the resort pool is enjoyable and fun for families.
• Lead team-building events and activities for resort staff.
• Handle administrative tasks such as scheduling and ordering supplies.
• Hire and train staff to provide welcoming and caring service to guests.

Benefits

• Health insurance
• Free parking
• Employee discount
• Food provided
• On-Demand Pay - Your Pay before Payday
• Travel discounts at partner Noble House Hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees