Resort Experience Associate-Signature Collection

Holiday Inn Club Vacations • Galveston, TX

8d

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look
for people who exhibit the courage, caring and creativity to help us become the
most loved brand in family travel. We’re committed to growing our people,
memberships, resorts and guest love. That’s why we need individuals who are
passionate in life and bring those qualities to work every day. Do you instill
confidence, trust and respect in those around you? Do you encourage success and
build relationships? If so, we’re looking for you.

This Concierge is responsible for delivering an exceptional guest and owner
experience and is empowered to address a wide range of guest needs and
challenges. The role requires consistently meeting or exceeding service
expectations while maintaining a positive, friendly, and welcoming “at your
service” environment each day. Additionally, this individual will support
Signature Collection guests by warming and plating food items and preparing a
variety of mixed beverages. The Concierge is expected to acknowledge every guest
with a warm smile and greeting, following established service guidelines to
ensure a memorable and elevated experience.

Requirements

• Must have a strong knowledge of the Resort amenities and activities that occur.
• Ability to be self-directed with attention to details.
• Must possess the ability to provide a high level of service consistently.
• Ability to work as part of a team and individually on occasion.
• Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
• Has worked in a fast pace and moderate to high stressful environment.
• Must have knowledge / understanding of current PMS system.
• Must be at least 18 years of age or older.
• GED or high school equivalent

Responsibilities

• Provide exceptional service to Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages.
• Demonstrates a high level of service.
• Cleaning
• Confirmation and delivery of services and/or products.
• Stocking
• Partner with resort outlets to assist the guests/owners.

Benefits

• 401k Retirement
• Insurance
• Paid Time Off
• Tuition Assistance
• Room Discounts Worldwide
• ClubGo Membership (Free Vacations) & Much More

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED