Resort Experience(Activities) Manager

Westgate Resorts • Park City, UT

1d

About The Position

At Westgate Park City Resort & Spa, we create unforgettable mountain experiences for owners, guests, and Team Members year round. The Resort Experience(Activities) Manager is a key leader responsible for curating dynamic recreation programs, signature events, and seasonal activities that reflect the resort’s alpine luxury, family‑friendly spirit, and world‑class service standards. This role plans, organizes, and directs resort wide activities and special events while leading and inspiring a high performing team to deliver exceptional, memorable experiences in every season.

Requirements

• Three to five years of relevant experience working in an activities or recreation department within a large resort environment.
• Bachelor’s degree from an accredited four‑year college or university, or an equivalent combination of education and relevant experience.
• Demonstrated experience training, coaching, or developing team members.
• Proven ability to lead, motivate, and manage a diverse team.
• Excellent organizational, communication, and interpersonal skills.
• Innovative and creative mindset with a strong passion for delivering exceptional guest experiences.
• Proficiency in Microsoft Office applications, including tools used for scheduling, communication, and reporting.
• Ability to lift, carry, and move items weighing up to 50 pounds.
• Availability to work weekends, holidays, and flexible schedules as required by resort operations.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Lead, hire, train, coach, and develop the team while maintaining appropriate staffing levels in a fast paced, seasonal resort environment.
• Design, implement, and oversee creative recreation programs and themed special events that enhance guest experience.
• Plan and execute events and celebrations for owners, guests, and Team Members, including holiday, VIP, and seasonal programming.
• Direct and enforce departmental policies and procedures to ensure safety, quality, and brand consistency.
• Develop detailed and comprehensive plans aligned with resort goals and guest satisfaction objectives.
• Communicate effectively with guests, owners, vendors, and internal departments, using tact and professionalism to resolve concerns and elevate service.
• Conduct daily stand‑up meetings and lead monthly team meetings; attend additional staff meetings as needed.
• Prepare incident and accident reports and remain current on all emergency response and safety protocols.
• Create Team Member schedules and monitor attendance, adjusting staffing as needed based on resort occupancy and seasonal demand.
• Coordinate with Westgate approved vendors to secure products, entertainment, and services for activities and special events.
• Maintain records for equipment repairs, manage inventory, and ensure all recreational equipment meets safety and operational standards.
• Collaborate with resort leadership and marketing teams to promote special events and important resort information.
• Monitor weather, terrain, and environmental conditions and proactively shut down or modify activities when safety concerns arise.
• Design, order, and distribute marketing materials for resort programming, VIP events, and Team Member activities.
• Serve as a host, emcee, or speaker at resort events and functions when called upon.
• Perform additional duties as assigned by leadership to support overall resort operations.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
• Highly discounted Epic Locals Ski Pass, while supplies last.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• $2.00 in meals in Team Member Breakroom.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager