Resort Concierge - 3rd Shift - Part Time, WDW

Walt Disney • Orlando, FL

88d • $18

About The Position

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours! We work autonomously and have a high level of responsibility in an environment with little to no supervision. In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure. We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

Requirements

• Ability to work autonomously with little supervision.
• Strong interpersonal and communication skills.
• Experience in customer service or hospitality.

Responsibilities

• Anticipate Guest arrival and provide a warm welcome.
• Deliver personalized Guest Service during overnight hours.
• Assist Guests with check-in and check-out procedures.
• Plan itineraries and provide Guest Service Recovery.
• Extend appreciation to Guests upon departure.

Benefits

• Medical benefits
• Financial benefits
• Other benefits

What This Job Offers

• Career Level: Entry Level
• Industry: Motion Picture and Sound Recording Industries
• Number of Employees: 5,001-10,000 employees