Resort Call Center Shift Manager
Foxwoods Resort Casino•Mashantucket, CT
8d
About The Position
Under the supervision of the Resort Call Center Manager, the incumbent supervises the daily activities of the Resort Call Center to ensure professional and courteous guest service.
Requirements
- High school diploma or GED
- Two (2) years Call Center and/or Hotel Front Desk and/or Telemarketing Sales experience
- Two (2) years of PMS experience
- Minimum of two (2) years in reservations department or compatible department
- Well developed guest service technique
- Negotiating skills necessary for resolution of guest inquiries
- Clear pleasant speaking voice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
