Resort Call Center Agent

Foxwoods Resort Casino • Mashantucket, CT

4d • Remote

About The Position

Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required. Must possess the ability to multitask proficiently. Must maintain the departments required. Quality Assurance Percentage. Must possess the ability to build relationships with all guests (which will result in repeated sales/business.) Must have the ability to handle high call volume. Must maintain the departments required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems. Must possess well developed guest service skills necessary for resolution of guest inquires. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required . Position requires confined sitting, telephone communication and computer keyboarding 85% of the time. This position has the option of being remote with successful completion of training requirements.

Requirements

• High school diploma or GED required
• Call center, hotel front desk/reservations and/or sales experience required
• Must possess the ability to multitask proficiently
• Must maintain the departments required Quality Assurance Percentage
• Must maintain the departments required phone occupancy percentage
• Must possess well developed guest service skills necessary for resolution of guest inquires
• Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication
• Computer experience required

Responsibilities

• Providing outstanding Customer Service to all guests
• Build relationships with all guests (which will result in repeated sales/business.)
• Handle high call volume
• Become proficient with department-specific computer, phone and paging systems.
• Resolution of guest inquires
• Effective telephone communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees