Resort Assistant Manager

Four Seasons Hotels and Resorts • Kapolei, HI

285d

About The Position

The Four Seasons Resort O'ahu at Ko Olina is looking for a Resort Assistant Manager who has a passion for excellence and the spirit of aloha. The Resort Assistant Manager oversees the Front Desk operation and acts as the manager on duty in the hotel when senior managers are not available. This individual leads the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.

Requirements

• Minimum Two Years Luxury Experience in Hospitality desired.
• Cultural sensitivity to Hawai'i and its workforce.
• Strong leadership, communication, and organization skills.
• Successful candidates must possess legal work authorization in the United States.

Responsibilities

• Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed.
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Frequently tours the hotel and monitors activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled.
• Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments.
• Resolves customer complaints from all areas of the hotel.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with co-workers and supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation