Resort Assistant Manager- Calini Beach Club

Cunningham Property Management Corp • Sarasota, FL

403d • $50,000 - $50,000

About The Position

The Assistant Manager at Calini Beach Club plays a crucial role in overseeing resort operations under the guidance of the Regional Manager. This full-time position involves managing guest services, coordinating with various departments, and ensuring a high-quality experience for guests. The Assistant Manager is responsible for processing guest check-ins and check-outs, handling room assignments, and addressing guest inquiries and concerns, all while promoting a professional and hospitable environment.

Requirements

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.
• Preferred: Associate degree, Vocational School Degree or Business Certification.
• 1 year of Front Office Management experience (Preferred).
• 1 year of Resort/Hospitality experience (Preferred).
• Strong computer skills, including Microsoft Office and reservation software.

Nice To Haves

• Experience working with timeshares and HOA boards is preferred.
• Advanced computer skills and aptitude for software systems.
• Strong customer service orientation and skills.

Responsibilities

• Assist the Regional Manager in managing overall resort operations.
• Process guest check-ins, check-outs, and room assignments.
• Oversee daily operations of assigned departments and provide leadership.
• Coordinate with Housekeeping to track room status and guest concerns.
• Respond to and resolve guest complaints and incidents promptly.
• Conduct nightly security rounds and participate in the manager on-duty program.
• Ensure compliance with resort rules, policies, and procedures.
• Communicate effectively with guests and staff using professional language.
• Initiate contact with guests prior to arrival to confirm reservations and payment status.
• Maintain accurate billing and account management for guests.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED