Resort Activities Manager (Full-Time/Exempt)

The Lake House on Canandaigua • Canandaigua, NY

2d • Onsite

About The Position

Are you passionate about crafting unforgettable guest experiences and promoting sustainable tourism? Join our team as a Resort Activities Manager and bring The Finger Lakes Region to life with exciting, personalized experiences. We are dedicated to offering unique recreational opportunities that enhance wellness, relaxation, and adventure for our guests. From watercraft rentals and nature hikes to local historical excursions and lake cruises, you'll be responsible for curating a wide range of engaging activities that showcase the beauty and culture of the region. If you love the outdoors, have a knack for organizing exceptional guest experiences, and thrive in a leadership role, we invite you to apply!

Requirements

• Boating experience required
• A New York State Joint Pilot and Engineer license must be obtained within 60 days of commencement of employment
• Joint Pilot & Engineer - This license is for use on smaller vessels, not meeting the criteria for a Master's license that requires only one person for safe operation. The applicant must demonstrate, on a written examination, a general knowledge of small boat handling, engine operation, Rules of the Road, the New York State Navigation Law, the use and maintenance of safety equipment and a thorough knowledge of emergency procedures such as firefighting, man overboard, flooding, etc. The inspector may also require a practical exam.
• Present valid photo identification (driver's license, passport) and proof of age.
• Non-U.S. citizens must present proof they are legally in the United States.
• Present evidence of completing a boating safety course approved by the National Association of State Boating Law Administrators (NASBLA)
• Applicants must have at least 30 hours of experience operating motorboats of a similar class.
• Strong event planning and recreational programming skills with an ability to design activities for diverse guest interests.
• Exceptional communication and presentation skills, both written and verbal, with the ability to engage guests, staff, and executive management.
• Proactive, innovative mindset with a strong sense of urgency and awareness of industry trends, with a focus on sustainability.
• Business acumen to manage activity budgets, scheduling, and logistics efficiently.
• Community-focused approach, fostering relationships to create a loyal guest following.

Responsibilities

• Develop and implement activities that cater to different age groups and interests, ensuring a balance between wellness, adventure, and relaxation.
• Create seasonal schedules that include boating, water sports, lake swimming, outdoor wellness courses, hiking trails, and special events. Special events to include, but not limited to; Easter, Mother’s Day and Thanksgiving brunches, Broadway at the Lake, Holiday Tree Lighting event, and many more. Work in collaboration with the Hotal Manager organizing and directing weekly special event meetings.
• Manage activity logistics, including staffing, equipment, transportation, and budgets, to ensure efficient and cost-effective operations.
• Collaborate with local providers to offer unique excursions and sustainable tourism experiences.
• Oversee and maintain recreational equipment, ensuring all rentals, watercraft, and wellness gear are clean, functional, and safe for guest use.
• Promote activities through multiple channels by working closely with our Hotel and Marketing Managers to update websites, newsletters, brochures, and social media.
• Curate group experiences for weddings, reunions, corporate retreats, and wellness getaways; offering specialized events such as yoga retreats, interactive hands-on activities, wine tours, and boat excursions.
• Recruit, hire, and train staff or contractors to ensure seamless activity execution and exceptional customer service.
• Engage directly with guests to provide a warm, welcoming environment, fostering repeat visits and positive guest experiences.
• Ensure safety and compliance by conducting risk assessments, implementing emergency protocols, and upholding professional standards.
• Represent the resort in marketing and event planning, coordinating special promotions and fostering strong guest relationships.

Benefits

• Paid Time Off during your first full calendar year for Full Time employees!
• Medical, Dental and Vision Benefits for Full Time employees!
• 401k with up to 4% Employer Match!
• Membership Discounts to the Sands Family YMCA
• FREE Lunch and/or Dinner during your shift!
• Robust and formalized training program to get you doing what you love as soon as possible!
• Rooms, Food & Bev, and Spa Discounts at The Lake House!
• Many Employee Discounts at The Lake House and through LifeMart!
• Company sponsored Community Service and Wellness Events!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees