About the position
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. This position will be responsible for ensuring guest satisfaction, and maintaining service standards, and cleanliness of all associated areas including F&B, Arcade, Activity Center, Movie Theatre, and all Outdoor Amenities. This individual will be responsible for the successful execution of all Food & Beverage transactions, activities and events by consistently monitoring resort activity programs, special events and entertainment. This individual will work in multiple areas monitoring and providing exceptional customer service in the Arcade, Activity Center, Movie Theatre, and all Outdoor Amenities.
Responsibilities
- Greets all guests and provides outstanding customer service.
- Executing all resort activities and events.
- Assisting guests in F&B, Arcade, Activity Center, Movie Theatre, & all Outdoor Amenities.
- Consistent cleaning of these areas including but not limited to dusting, vacuuming, mopping, pick up trash, sanitizing, empty and re-bag trash bins.
- Performs food handling, service duties, receiving deliveries, rotating stock, prepping food, setting up/breaking down the line, wash, rinse & sanitize dishes.
- Assists guests with room and credit card transactions.
- Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures.
- Performs other tasks as assigned by management team.
Requirements
- High School Diploma or equivalent
- Demonstrated experience interacting with children and families
- Experience in a theme park, parks and recreation, hospitality or resort environment are desired
- Moderate decision-making is required under limited supervision.
- Excellent customer service skills and cash handling experience.
- Use of POS system for inputting transactions.
- Must be able to communicate basic resort information to owners and guests.
- Ability to be self-directed
- Skill in attention to detail
- Effectively communicate in English
Nice-to-haves
- Servsafe a plus but not required
Benefits
- Rooms Discounts Worldwide
- Weekly pay
- PerkSpot employee discount program for concert tickets, restaurants, apartments, mortgages, car loans, merchandise and more!
