Resolution specialist

Choice Home Warranty • Sunrise, FL

235d • $21

About The Position

Join Our Team as a Resolution/Escalations Specialist at Choice Home Warranty! Are you a problem-solving superstar with a knack for turning challenges into opportunities? Do you thrive in a fast-paced, customer-focused environment where every interaction makes a difference? If so, Choice Home Warranty has the perfect opportunity for you! We're seeking experienced Resolution/Escalations Specialist to join our growing team and help us deliver on our mission: providing peace of mind to property owners by protecting their most valuable asset - their home. If you have a passion for resolving disputes, educating customers, and providing world-class service, we want to hear from you!

Requirements

• A track record of success in customer resolution or dispute management.
• Exceptional written and verbal communication skills with a talent for active listening.
• Strong organizational skills, the ability to multitask, and a drive for achieving goals.
• A positive attitude, team-oriented mindset, and the ability to work independently when needed.
• Familiarity with Microsoft Office Suite and a knack for learning new tools quickly.

Nice To Haves

• Claims experience in the insurance industry (preferred but not required).

Responsibilities

• Take ownership of appeals and claims, investigating and analyzing each case to determine the best path forward.
• Communicate policy guidelines and decisions to customers with clarity, empathy, and professionalism.
• Collaborate with the team to resolve complex cases and maintain seamless case management.
• Balance customer satisfaction with policy compliance, ensuring a fair resolution for all.
• Maintain accuracy, attention to detail, and a strong sense of urgency to meet deadlines.

Benefits

• Competitive Salary with a rewarding monthly bonus structure.
• Comprehensive Benefits Package: Health, vision, dental, 401(k), life insurance, and paid time off.
• A supportive environment where your ideas and contributions are valued.
• Opportunities for growth and advancement within a rapidly expanding company.
• Fun, collaborative culture with recognition programs to celebrate your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities