This position requires availability from 7:00 AM - 11:00 PM CST, 7 days a week. The role involves applying principles and techniques of customer communication, adapting to various communication styles, and prioritizing customer needs to provide effective solutions. Responsibilities include resolving customer and associate issues, analyzing customer perspectives, and confirming understanding of concerns. The position also requires knowledge of customer care service operations, ticketing systems, and escalation processes. The individual will support customers and associates with inquiries, document workflows, and respond to escalated issues. Additionally, the role involves collaborating with stakeholders to implement business solutions, conducting quality audits, and ensuring compliance with company policies and standards.