Resolution Specialist, Contact Center

WalmartBentonville, AR
132d$19 - $35Remote

About The Position

The Walmart People Services Contact Center is dedicated to delivering best-in-class support to our associates across stores, clubs, and corporate functions through phone, chat, and email. Our focus is on delivering exceptional service to those we support and to our stakeholders. While we remain committed to meeting performance metrics, our priority is ensuring that every interaction reflects care, accuracy, and responsiveness. We're seeking career-minded individuals who are passionate about associate experience and excel in providing empathetic, solution-oriented service. If you're driven by purpose and energized by helping others, we'd love to have you on our team.

Requirements

  • 6 months' experience in retail, contact center operations, or a related area.
  • 1 year of experience with basic computer processing/data entry software.

Nice To Haves

  • 6 months of experience in contact center, or a related field.
  • 1 year of experience using basic computer/data entry software (including ServiceNow and Microsoft Office tools).

Responsibilities

  • Respond to inquiries, resolve complaints, and provide information about services or policies.
  • Log cases accurately, using clear and concise descriptions that reflect the reason for contact, resolution steps, and any escalations.
  • Follow schedule commitments to uphold service level agreements.
  • Leverage tools including knowledgebase, policies, and training materials to improve productivity.

Benefits

  • Medical/Dental/Vision
  • Matching 401K
  • Stock Purchase Plan
  • Annual Performance Bonus
  • Store Discount Card
  • Education Assistance
  • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Short-term and long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

General Merchandise Retailers

Education Level

No Education Listed

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