Resolution Manager

Arthur J. Gallagher•Carrollton, TX

4d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people s lives. It takes empathy, precision, and a strong sense of partnership-and that s exactly what you ll find here. We re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you ll play a vital role in helping businesses and individuals move forward with confidence. Here, you ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you re here, you re part of something bigger. You re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: - Jurisdictions: Open to any - Licenses: multi-state adjusters license preferred (TX or FL); must be willing to obtain others required by manager with specified timeframe - Location: This role is fully remote

Requirements

High School Diploma.
Minimum of 3 years related claims experience.
Appropriate licensing and/or certification in all states in which claims are being handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Claims Background: Liability
Jurisdictional Experience: Open to any
Active Adjusters' licenses : multi-state adjusters license preferred (TX or FL); must be willing to obtain others required by manager with specified timeframe

Nice To Haves

Bachelor's Degree.
Strong customer service experience

Responsibilities

Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
Investigate, evaluate, and resolve General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
Think critically, solve problems, plan, and prioritize activities to optimally serve clients

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program