Resolution Expert - Collection Specialist
About The Position
As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. About Us Bounce is a growing fintech company. We are revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
Requirements
- Previous experience in collections, customer service, and/or sales is required
- Strong verbal and written communication skills
- High attention to detail and critical thinking
- Problem-solving, negotiation, and conflict-resolution skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work in a fast-paced and changing environment
- Great typing skills to be able to chat, email consumers professionally and quickly
Responsibilities
- Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
- Communicate with consumers to establish repayment plans and resolve questions or concern
- Meet key performance indicators as outlined by management
- Adhere to expected quality and compliance standards within the collections industry
Benefits
- A variety of medical, dental, and vision benefits to fit you and your family's needs
- 401k with contribution matching up to 5%
- 12 days of accrued PTO
- Paid Sick time
- 10 paid holidays
- Catered lunches, quarterly events, raffles and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
