Resolution Assurance Specialist

Vizient•Irving, TX

16d

About The Position

In this role, you will support healthcare clients by identifying and resolving accounts payable exceptions to ensure accurate and timely invoice processing. You will review discrepancies, collaborate with vendors and internal teams, and apply contract knowledge to resolve pricing and invoice issues. You will contribute to process improvements, maintain accurate documentation, and deliver high-quality service aligned with client expectations and service level agreements.

Requirements

Relevant degree preferred.
2 or more years of relevant experience required.
Strong analytical and problem-solving skills.
Knowledge of accounts payable and procurement processes preferred.
Ability to interpret contracts and apply pricing terms accurately.
Effective written and verbal communication skills.
Detail-oriented with strong organizational abilities.
Experience with procurement or financial systems preferred.
Ability to manage multiple priorities and meet deadlines.

Responsibilities

Review invoice discrepancies and determine appropriate resolution actions.
Approve or route discrepancies to appropriate parties to support on-time payment.
Escalate issues when parties are unresponsive or resolution is delayed.
Investigate and resolve price discrepancies, including non-contract line items.
Process requisitions as needed to support procurement workflows.
Analyze vendor performance and identify barriers to efficient resolution.
Recommend and participate in process improvement initiatives.
Review contracts to validate correct pricing and system accuracy.
Dispute pricing mismatches and coordinate credit or rebill activities with vendors and accounts payable teams.
Document and update discrepancy details using procurement systems and tools.