Resolution Assurance Specialist

Vizient•Irving, TX

25d

About The Position

In this role, you will identify and resolve accounts payable exceptions on behalf of clients by analyzing invoices and pricing discrepancies. You will collaborate with vendors and internal teams to ensure timely payment processing, maintain data accuracy, and support continuous improvement efforts. You will leverage procurement tools, apply client-specific policies, and contribute to service excellence by meeting established service level agreements.

Requirements

Relevant degree preferred.
2 or more years of relevant experience required.
Strong analytical and problem-solving skills.
Attention to detail and ability to manage multiple priorities.
Excellent written and verbal communication skills.
Experience with procurement or accounts payable systems preferred.
Ability to collaborate effectively with internal teams and external vendors.
Customer service orientation with a focus on client satisfaction.
Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

Review, approve, or route invoice discrepancies to support timely payment processing.
Analyze pricing discrepancies, including non-contract items, and take appropriate action.
Escalate issues when resolution is delayed due to unresponsive parties.
Process requisitions as needed to support operational workflows.
Evaluate vendor performance and identify process impediments.
Recommend and participate in process improvement initiatives.
Review contracts to validate pricing accuracy and system data integrity.
Dispute pricing mismatches and coordinate resolution activities with accounts payable teams.
Document and update discrepancy details using procurement tools and systems.
Participate in client meetings to provide status updates and identify improvement opportunities.