Resilience Support Specialist

Control Risks-posted 3 days ago

$70,000 - $80,000/Yr

Full-time • Mid Level

Hybrid • Washington, DC

1,001-5,000 employees

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Control Risks is seeking a dynamic and detail-oriented Resilience Support Specialist to join our embedded consulting team supporting a leading Fortune 50 technology client. This role is ideal for a proactive professional based on the East Coast who thrives in fast-paced environments and is ready to collaborate across global time zones. You’ll play a key role in strengthening operational resilience by supporting disaster recovery exercises, managing critical tasks, and ensuring seamless communication with client leadership. If you’re organized, tech-savvy, and passionate about delivering exceptional support, we want to hear from you.

Work closely with the client’s resilience team to support disaster recovery exercises within the client’s data center environment.
Take notes during major trainings and synthesize the information to be passed along to client leadership.
Provide exceptional support to the resilience by managing tasks efficiently and prioritizing work schedules as needed.
Communicate clearly and professionally, both in person and on camera, demonstrating excellent verbal and written skills.
Utilize current technology tools and software to complete assignments and facilitate team collaboration.
Maintain timely and accurate delivery of assignments, with a clear understanding of timeline deliverables.
Demonstrate familiarity with ticketing applications to manage and resolve support requests.
Apply knowledge of Excel and other Microsoft application products to support reporting and analysis functions.

2-5 years of experience in security, GSOCs, Disaster Recovery, or Business Continuity environments.
Energetic and enthusiastic approach to work
Flexible availability for global working hours
Creative thinker with strong organizational skills
Proficient in using current technology tools and MS application products, including
Excellent communication skills, both verbal and written
Ability to speak clearly and confidently in person and on camera
Strong task orientation with a commitment to timely delivery
Familiarity with ticketing applications
Located on the East Coast of the US
Ability to prioritize workload and adapt to changing schedules

Data center experience and audit capabilities are a plus

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.

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