Residential Support Specialist - Part time- Ashley

Avalon Housing • Ann Arbor, MI

3d • $19 • Onsite

About The Position

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.
Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.
If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.
The individuals served by Avalon have many challenges, including mental illness, substance use disorders and chronic medical conditions, alongside a history of chronic homelessness. Residential Support Specialists (RSS) are Avalon's 24-hour front-line support staff. They monitor our front desk(s), answer tenant/visitor questions and provide hands-on help where needed.

Requirements

• High School Diploma or GED
• Ability to work well with diverse people, including other staff, in a non-judgmental way
• Reliable transportation is required.

Nice To Haves

• At least one year's experience working with people who are homeless or struggle with mental illness, chronic health issues, and/or addiction disorders, and/or educational experience in social or behavioral science or relevant field
• Capacity to respond to crisis situations
• Strong verbal and written communication skills
• Computer skills: email, web searches, online documentation
• Possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, knowledge and/or acceptance of harm reduction principles

Responsibilities

• Check visitors in and out, answer phone and monitor security systems
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
• Coordinate services for tenants and contact outside service providers as necessary
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
• Initiate maintenance requests
• Attend staff meetings, retreats and professional training sessions
• Depending on location, RSS staff may assist tenants with activities of daily living, including meal preparation, medication, shopping, and/or other hands-on assistance.
• This position requires a weekly on-call shift; on-call shifts are compensated at hourly rates plus a bonus.
• This position requires training to be complete within the first 30 days of hire. Some training will take place outside regular shift hours. All training time is compensated.

Benefits

• Paid Time Off: Paid time off includes vacation time plus additional sick and personal time allowances. The amount you earn depends on the number of hours worked. There is also a paid holiday every month!
• Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.
• 403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.
• Employee Assistance & Wellness programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees