Residential Support Specialist Full Time

The Salvation Army USA Central Territory • Bloomington, IL

5d • $16 - $19

About The Position

Provide direction and accountability to those served within our homeless services program providing a safe and secure environment for those in need.

Requirements

• High School Diploma or equivalent. Significant experience may be considered in lieu of.
• Experience working with others in a Social Services atmosphere is encouraged.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

Responsibilities

• Answering the telephone; providing assistance and information as needed
• Document daily activity in logbook
• Document rule infractions through incident reports
• Coordinate and offer assistance to volunteers as they serve meals
• Ensure that meals are prepared according to health department standards
• Receive and document donations and gifts received
• Maintain volunteer log and paperwork associated with volunteers
• Review log entries since the last time worked for pertinent information
• Attend staff meetings as scheduled
• Determine client eligibility by verifying eligibility list and clearance card
• Conduct intake paperwork on new clients.
• Assign clients to an appropriate bed
• Conduct bed checks periodically after curfew
• Check clients in and out of the building
• Pack client belongings
• Ensure the safety of clients
• Enforce program guidelines and policies & procedures
• Contact appropriate agencies when crisis intervention is needed
• Prepare and serve dinner meals when not prepared by volunteer groups
• Remain on duty if there is a problem with the oncoming shift (sick employee) or until another staff member arrives.
• Prepare and serve breakfast meals when not prepared by volunteer groups
• Ensure the building is clean and sanitary at the end of a shift
• Complete laundry by the end of shift
• Clean restrooms as needed
• Other duties as assigned by the Resident Services Director or Corps Officer
• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

Benefits

• medical
• dental
• vision
• hearing
• disability and life insurance
• flexible spending accounts
• 403(b) retirement accounts
• a company-funded defined contribution (pension) plan and generous time off policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees