Residential Support Specialist - Part time

Avalon Housing•Ann Arbor, MI

19d•$19•Onsite

About The Position

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes. If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you. The individuals served by Avalon have many challenges, including mental illness, substance use disorders and chronic medical conditions, alongside a history of chronic homelessness. Residential Support Specialists (RSS) are Avalon's 24-hour front-line support staff. They monitor our front desk(s), answer tenant/visitor questions and provide hands-on help where needed. Here are some of the key benefits that Avalon staff receive: Paid Time Off Paid time off includes vacation time plus additional sick and personal time allowances. The amount you earn depends on the number of hours worked. There is also an extra paid holiday every month! Medical Part-time employees can purchase life insurance, critical illness insurance, and accident insurance at competitive rates! Life and Disability Plans All staff working more than 16 hours per week are given life insurance and short-term disability plans, with Avalon covering the premium cost. 403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Requirements

High School Diploma or GED
Ability to work well with diverse people, including other staff, in a non-judgmental way
Reliable transportation is required.

Nice To Haves

At least one year's experience working with people who are homeless or struggle with mental illness, chronic health issues, and/or addiction disorders, and/or educational experience in social or behavioral science or relevant field
Capacity to respond to crisis situations
Strong verbal and written communication skills
Computer skills: email, web searches, online documentation
Possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, knowledge and/or acceptance of harm reduction principles

Responsibilities

Check visitors in and out, answer phones and monitor security systems
Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
Coordinate services for tenants and contact outside service providers as necessary
Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
Initiate maintenance requests
Attend staff meetings, retreats and professional training sessions
Depending on location, RSS staff may assist tenants with activities of daily living, including meal preparation, medication, shopping, and/or other hands-on assistance.