Residential Support Specialist Split Shift

The Salvation Army USA Central Territory•Bloomington, IL

22h•$16 - $19

About The Position

Responsible for providing program oversite in supporting the daily management of operational needs and service delivery for individuals accessing emergency shelter services. Conduct new intakes, enter data into the Homeless Management Information System (HMIS) and assist in meeting the basic needs of all program participants. Expected hours – additional hours may be available or required in emergent situations. Monday 11:00 PM – 6:00 AM Tuesday 11:00 PM – 6:00 AM Saturday 9:00 AM – 2:00 PM

Requirements

High School Diploma or equivalent, significant related experience may be considered in lieu of a degree.
A minimum of three years knowledge and work experience related to Social Services and supporting others is preferred. Familiarity with local community resource is a plus.
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to establish policies and procedures; holding others accountable to the same.
Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases.
Close attention to detail and a high level of confidentiality
Ability to multi-task several projects concurrently
Must have knowledge of the principles of social work and case management.
Sensitive to culturally and socio-economically diverse client populations.
Willing to promote the mission of The Salvation Army. Develop a working knowledge of the Salvation Army’s history, mission, and structure, as well as its services, policies and procedures.
An interpersonal style that is service oriented as well as anticipating and responds to the needs of clients.
A flexible style that also displays a willingness to learn.
An excellent attention to detail, procedures, processes and policies.
A self-starter who can manage volunteers, projects and priorities in a constantly changing environment.
A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.
This individual will only commit Army resources that have been allocated or approved.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the Residential Services Director informed of all critical issues relating to their area of responsibility.
This position may be required to do light physical work.
To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and speak/advocate for others.
This individual must be able to travel to meet the needs of the position. A valid MVR is required. Must have a willingness to travel within the assigned region and maintain a flexible schedule within business hours.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
This position reports to the Residential Services Director.
This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army (including volunteers, personnel within Salvation Army and other churches, social service agencies, townships, villages and local United Ways).
In contacts related to this position’s duties, this individual acts as a representative of The Salvation Army and its mission.

Responsibilities

Answering the telephone; providing assistance and information as needed
Document daily activity in logbook
Document rule infractions through incident reports
Coordinate and offer assistance to volunteers as they serve meals
Ensure that meals are prepared according to health department standards
Receive and document donations and gifts received
Maintain volunteer log and paperwork associated with volunteers
Review log entries since the last time worked for pertinent information
Attend staff meetings as scheduled
Determine client eligibility by verifying eligibility list and clearance card
Conduct intake paperwork on new clients.
Assign clients to an appropriate bed
Conduct bed checks periodically after curfew
Check clients in and out of the building
Pack client belongings
Ensure the safety of clients
Enforce program guidelines and policies & procedures
Contact appropriate agencies when crisis intervention is needed
Prepare and serve dinner meals when not prepared by volunteer groups
Remain on duty if there is a problem with the oncoming shift (sick employee) or until another staff member arrives.
Prepare and serve breakfast meals when not prepared by volunteer groups
Ensure the building is clean and sanitary at the end of a shift
Complete laundry by the end of shift
Clean restrooms as needed
Other duties as assigned by the Resident Services Director or Corps Officer(s)
Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.