Residential Support Specialist Split Shift

The Salvation Army USA Central Territory-posted 4 months ago

$15 - $18/Yr

Part-time

Bloomington, IL

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The Residential Support Specialist (RSS) is responsible for providing program oversight in supporting the daily management of operational needs and service delivery for individuals accessing emergency shelter services. This includes conducting new intakes, entering data into the Homeless Management Information System (HMIS), and assisting in meeting the basic needs of all program participants. The position requires working part-time hours, specifically during the night and on weekends, with additional hours potentially available in emergent situations.

Answering the telephone; providing assistance and information as needed
Document daily activity in logbook
Document rule infractions through incident reports
Coordinate and offer assistance to volunteers as they serve meals
Ensure that meals are prepared according to health department standards
Receive and document donations and gifts received
Maintain volunteer log and paperwork associated with volunteers
Review log entries since the last time worked for pertinent information
Attend staff meetings as scheduled
Determine client eligibility by verifying eligibility list and clearance card
Conduct intake paperwork on new clients
Assign clients to an appropriate bed
Conduct bed checks periodically after curfew
Check clients in and out of the building
Pack client belongings
Ensure the safety of clients
Enforce program guidelines and policies & procedures
Contact appropriate agencies when crisis intervention is needed
Prepare and serve dinner meals when not prepared by volunteer groups
Remain on duty if there is a problem with the oncoming shift (sick employee) or until another staff member arrives
Prepare and serve breakfast meals when not prepared by volunteer groups
Ensure the building is clean and sanitary at the end of a shift
Complete laundry by the end of shift
Clean restrooms as needed
Other duties as assigned by the Resident Services Director or Corps Officer(s)

High School Diploma or equivalent; significant related experience may be considered in lieu of a degree
A minimum of three years knowledge and work experience related to Social Services and supporting others is preferred
Familiarity with local community resources is a plus
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds
Ability to establish policies and procedures; holding others accountable to the same
Excellent written and verbal communication skills
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases
Close attention to detail and a high level of confidentiality
Ability to multi-task several projects concurrently

Knowledge of the principles of social work and case management
Willingness to promote the mission of The Salvation Army
An interpersonal style that is service-oriented
A flexible style that also displays a willingness to learn
A self-starter who can manage volunteers, projects, and priorities in a constantly changing environment

Medical, dental, vision, and hearing insurance
Disability and life insurance
Flexible spending accounts
403(b) retirement accounts
Company-funded defined contribution (pension) plan
Generous time off policies

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Residential Support Specialist Split Shift

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