Residential Support Specialist Split Shift

Salvation Army USA-posted 3 months ago
$15 - $18/Yr
Part-time • Entry Level
Bloomington, IL
5,001-10,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Salvation Army is dedicated to 'Doing the Most Good' and provides services to combat homelessness and hunger, achieve sobriety, and give hope to those in need. The Residential Support Specialist (RSS) is responsible for overseeing the daily management of operational needs and service delivery for individuals accessing emergency shelter services. This includes conducting new intakes, entering data into the Homeless Management Information System (HMIS), and assisting in meeting the basic needs of all program participants. The position requires working split shifts, specifically Monday and Tuesday from 10:30 PM to 6:30 AM, and Saturday from 5:30 PM to 10:30 PM.

  • Answering the telephone; providing assistance and information as needed
  • Document daily activity in logbook
  • Document rule infractions through incident reports
  • Coordinate and offer assistance to volunteers as they serve meals
  • Ensure that meals are prepared according to health department standards
  • Receive and document donations and gifts received
  • Maintain volunteer log and paperwork associated with volunteers
  • Review log entries since the last time worked for pertinent information
  • Attend staff meetings as scheduled
  • Determine client eligibility by verifying eligibility list and clearance card
  • Conduct intake paperwork on new clients
  • Assign clients to an appropriate bed
  • Conduct bed checks periodically after curfew
  • Check clients in and out of the building
  • Pack client belongings
  • Ensure the safety of clients
  • Enforce program guidelines and policies & procedures
  • Contact appropriate agencies when crisis intervention is needed
  • Prepare and serve dinner meals when not prepared by volunteer groups
  • Remain on duty if there is a problem with the oncoming shift (sick employee) or until another staff member arrives
  • Prepare and serve breakfast meals when not prepared by volunteer groups
  • Ensure the building is clean and sanitary at the end of a shift
  • Complete laundry by the end of shift
  • Clean restrooms as needed
  • Other duties as assigned by the Resident Services Director or Corps Officer(s)
  • High School Diploma or equivalent; significant related experience may be considered in lieu of a degree
  • A minimum of three years knowledge and work experience related to Social Services and supporting others is preferred
  • Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds
  • Ability to establish policies and procedures; holding others accountable to the same
  • Excellent written and verbal communication skills
  • Proficiency in computer software applications, including email, MS Office applications, and case management databases
  • Close attention to detail and a high level of confidentiality
  • Ability to multi-task several projects concurrently
  • Familiarity with local community resources
  • Knowledge of the principles of social work and case management
  • Willingness to promote the mission of The Salvation Army
  • An interpersonal style that is service-oriented
  • A flexible style that displays a willingness to learn
  • A self-starter who can manage volunteers, projects, and priorities in a constantly changing environment
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Hearing insurance
  • Disability insurance
  • Life insurance
  • Flexible spending accounts
  • 403(b) retirement accounts
  • Company-funded defined contribution (pension) plan
  • Generous time off policies
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