Residential Support Representative 1 Phone

Schlage Lock Company-posted 3 months ago
$32,900 - $66,900/Yr
Full-time
Remote
Merchant Wholesalers, Durable Goods
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. As a Residential Support Representative, you are a crucial part of the Schlage team, responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries in a professional and courteous manner, and acting as a customer advocate to continually improve the level of customer satisfaction.

  • Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound.
  • Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
  • Escalate or seek guidance from internal resources or SMEs as needed.
  • Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
  • Communicate case drivers and known issues to internal stakeholders, ensuring a swift resolution.
  • Build trust through complete follow-through on customer commitments.
  • Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
  • Participate in ongoing training and development to enhance product knowledge and customer service skills.
  • Adhere to processes and maintain a high quality of performance.
  • Participate in team activities and engage with fellow Allegion team members positively and respectfully.
  • Minimum 3 years of customer service experience preferred.
  • A HS Diploma or GED is required; an associate's degree is preferred.
  • Ability to type 55 wpm, corrected speed.
  • 1+ years' experience handling high-volume inquiries.
  • Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
  • Knowledge of and the ability to perform basic computer skills.
  • Working knowledge of PC-based software applications (Microsoft Office - Outlook, Word, Excel) & basic web applications.
  • Familiarity with and/or comfort in using smart device applications is preferred.
  • Ability to multi-task, prioritize, and manage time efficiently.
  • Ability to identify recurring customer issues.
  • Ability to develop cross-functional, professional working relationships.
  • Health, dental and vision insurance coverage.
  • Competitive Paid Time Off.
  • 401K plan with a 6% company match and no vesting period.
  • Health Savings Accounts for healthcare expenses.
  • Flexible Spending Accounts for healthcare and/or dependent daycare expenses.
  • Short-Term and Long-Term Disability Insurance paid for by Allegion.
  • Term life coverage with the option to purchase supplemental coverage.
  • Tuition Reimbursement.
  • Voluntary Wellness Program with rewards.
  • Employee Discounts through Perks at Work.
  • Community involvement and opportunities to give back.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service