Residential Supervisor

Penn Mar 2021•Westminster, MD

4d•$23 - $24

About The Position

The Residential Supervisor works directly with people with Intellectual Disabilities in a variety of settings, including but not limited to their homes, the community, and through remote supports. This position directly supervises all Direct Support Professionals (DSPs) within a specific location. Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs. This position is fully responsible for the scheduling of team members, completion of all required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility.

Requirements

MINIMUM 2 years of experience in direct support/working with the IDD population.
MINIMUM 2 years of experience supervising a team of more than 2 people.
Must be at least 18 years old.
High school diploma or equivalent required
Valid Driver's License with at least 2 years of driving experience and a clean driving record.
Professional verbal and written communication skills (i.e., discussions during team meetings, regularly reading and responding to emails)
Proficient with interpersonal and relationship building skills, and able to maintain effective relationships with other team members, supervisor, and others in the organization.
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Positive role-model for others and able to work on a team.
Commitment to creating a respectful and collaborative environment.
Flexible in changing environments
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Experience in or willingness to learn a variety of software applications is required including documentation software and other case management software.

Nice To Haves

Associate's or Bachelor's degree (in Human Services or related field) preferred.

Responsibilities

Partner with the Program Manager to hire, train, onboard, provide oversight and feedback to DSPs in the execution of their duties.
Complete 90 day and annual performance reviews for DSP’s and foster a culture of accountability within the program.
Ensure DSP’s maintain required certifications and mandatory trainings.
Follow all incident reporting based on state requirements in a timely manner to supervisor with descriptive and detailed documentation.
Demonstrate an understanding and commitment to Penn-Mar’s Leadership Philosophy, which includes weekly 1:1 meetings with direct reports.
Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures.
Maintain professional relationships with all stakeholders, including the families of those supported.
Ensure all required shifts are covered by qualified and trained team members.
Monitor, review and approve direct reports timesheets and PTO within required timeframes.
Maintain confidential information and exercise discretion when necessary.
Work within program budget
Participate in self-development activities or training.
Schedule and lead department team meetings
Attend and actively participate in Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate.
Actively participate in all licensing reviews
Create and demonstrate a culture of appreciation within teams.
Ensure all team member injuries are immediately documented and reported to the appropriate HR representative.
Review monthly site assessments completed by Managers and complete and implement plans of correction.
Ensure all required documentation is completed correctly, thoroughly, and on time.
Ensure homes and vehicles are well maintained, and request assistance from other support departments if needed.
Ensure accurate documentation of service delivery for billing purposes.
Practice a Person-Centered Approach
Support people to identify and live out their goals and dreams
Foster the informed decision-making process, through education, experience, and exposure and provide active supports
Support people by using the information gathered from the Personal Outcome Measures (POMS) survey throughout all areas of their life
Encourage people to advocate for themselves and participate in self-advocacy groups when desired
Support people to have healthy relationships with others (friends, family, support staff, non-paid natural supports, community members)
Connecting with community resources to enhance supports and relationships.
Attend annual or revised PCP/ISP meetings, completing all necessary paperwork prior to the meeting (i.e., Assessments, POM’s, Assistive Technology review) and ensuring all team members understand and implement the PCP/ISP as outlined.
Remain up to date and ensure all team members are trained on the changes to an individual’s PCP/ISP
Follow and implement current individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone’s support needs.
Demonstrate and maintain compliance with all applicable regulations for required program/state.
Ensure all mandatory trainings are completed in the required timeframe
Accurate completion of daily service notes, daily attendance, and other required documentation
Provide required supervision and support in all environments as outlined in each person’s PCP/ISP
Creatively assist individuals in finding recipes, grocery shopping, and meal preparation within dietary recommendations. The level of assistance needed will depend on the needs of the individual you are supporting.
Assist/encourage people in the cleanliness of their home and/or other environments. The level of assistance needed will depend on the needs of the individual you are supporting.
Safely transport people using a company vehicle or a reliable personal vehicle if required.
Provide personal care supports as needed (hygiene, toileting, eating etc.)
Provide accurate and detailed information that pertains to the individuals' goals for the supports provided.
Become medication administration certified specific to the state in which you work, administering medications as trained and maintain medication administration certification.
Ensure all medication orders are received, documented, and reordered per doctor’s recommendation.
Ensure medical and other appointments occur within required intervals and all follow-up recommendations occur. Residential Supervisors are to ensure all recommendations, changes, are communicated and implemented with appropriate members of the team.
Teach/role model life skills.
Identify and appropriately implement Penn-Mar trained ideologies and practices for crisis de-escalation.
Engage with people in creating opportunities and creative learning environments.
Responsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations.
From time to time, Residential Supervisors may be required to work in other programs or locations for a period of time as business needs dictate or perform other duties as assigned.

Benefits

Paid vacation days and holiday pay
Employee referral bonus program
Extensive paid training, as well as continual opportunities for further job-related education and career advancement (including our Career Ladders program)
Tuition reimbursement
Supportive leadership team who wants to help YOU succeed
Medical, dental, vision, short- and long-term disability
403b retirement plan

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