Residential Specialist

Services for the Underserved•Brooklyn, NY

8d•$41,000 - $46,998•Onsite

About The Position

S:US is seeking a Residential Specialist for their men's shelter in Brooklyn. This position is located at 599 Ralph Avenue Brooklyn, NY 11233 The Residential Specialist staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.

Requirements

Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience
F02 certification, and Security license is mandatory but may be obtained within 6 months if hired.
Learn and integrate a trauma-informed, client-centered approach, using an anti -oppressive lens into your work with the people we serve.
Use neutral and non- judgmental language when responding to the needs and requests of the residents
Must have ability to be flexible with schedule as needed
Ability to maintain professional maturity during crisis situation
Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.

Nice To Haves

Effective written and oral communication skills
Proficiency with computer-based programs, typing skills
Must be able to lift up to 15 lbs.
F80 Basic First Aid
Naloxone certification
Valid driver’s license and bi-lingual communication preferred
Food Handler license preferred

Responsibilities

Conduct regular scheduled rounds to ensure safety and residents wellbeing
Enter activity log information and shift notes in a timely fashion and accurate manner.
Complete necessary admissions paperwork
Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral
Meet with Shift Supervisor for individual and group supervision
Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
Meet with case managers on regular basis to assist in assigned tasks
Provide initial orientation to program
Provide administrative support in areas of office coverage, telephone and clerical work, food services
Understand and follow emergency procedures, including fire drills
Perform other duties as assigned by Shift Supervisor and Program Director
Attend job related trainings and agency meetings as necessary
Provide meal coordination