Residential Specialist

Services For The Underserved, Inc. • New York, NY

3d • $17 - $20

About The Position

S:US is seeking a Residential Specialist for our men's shelter in Brooklyn.
The Residential Specialist staff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.

Requirements

• HS Diploma or GED required
• 1-2 years of experience in a community based, residential program required
• Security experience strongly preferred; CCTV, rounds of the facility
• De-escalation skills and familiarity with treatment setting strongly preferred

Responsibilities

• Conduct regular scheduled rounds to ensure safety and residents wellbeing
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral
• Meet with Shift Supervisor for individual and group supervision
• Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks
• Provide initial orientation to program
• Provide administrative support in areas of office coverage, telephone and clerical work, food services
• Understand and follow emergency procedures, including fire drills
• Perform other duties as assigned by Shift Supervisor and Program Director
• Attend job related trainings and agency meetings as necessary
• Provide meal coordination

Benefits

• Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED