Residential Specialist

Services For The Underserved, Inc.•New York, NY

49d•$17 - $19

About The Position

At S:US, we are committed to a better New York with opportunities for all. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-cantered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and can communicate skilfully with empathy and honesty.

Requirements

Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience
F-02 certification
Security license is mandatory but may be obtained within 6 months if hired.
Learn and integrate a trauma-informed, client-cantered approach, using an anti -oppressive lens into your work with the people we serve.
Use neutral and non- judgmental language when responding to the needs and requests of the residents
Must have ability to be flexible with schedule as needed
Ability to maintain professional maturity during crisis
Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.
Effective written and oral communication skill
Proficiency with computer-based programs, typing skills
Must be able to lift up to 15 lbs.

Nice To Haves

F80
Basic First Aid

Responsibilities

Conduct regular scheduled rounds to ensure safety and residents wellbeing
Enter activity log information and shift notes in a timely fashion and accurate manner.
Complete necessary admissions paperwork
Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centres and housing referral
Meet with Shift Supervisor for individual and group supervision
Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
Meet with case managers on regular basis to assist in assigned tasks
Provide initial orientation to program
Provide administrative support in areas of office coverage, telephone and clerical work, food services
Understand and follow emergency procedures, including fire drills
Perform other duties as assigned by Shift Supervisor and Program Director
Attend job related trainings and agency meetings as necessary
Provide meal coordination