Residential Shift Supervisor
About The Position
Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Crestview Youth Academy in Crestview, Florida, is a residential program providing trauma-informed care for youth with behavioral health and related treatment needs. The program combines structured residential services with clinical support, education, life skills development, and therapeutic programming designed to help youth build stability, accountability, and the tools needed for long-term success. Through a safe, structured environment and a strong team-centered approach, Crestview Youth Academy supports each youth’s growth, well-being, and successful transition forward. Youth Opportunity Investments is seeking a highly skilled and compassionate Residential Shift Supervisor to join our team at Crestview Youth Academy. This role is responsible for overseeing facility operations and supervising direct care staff during the assigned shift. The Residential Shift Supervisor helps maintain a safe, structured, and therapeutic environment for youth while ensuring compliance with agency expectations, facility procedures, and applicable regulations.
Requirements
- High school diploma required
- Minimum of three years of experience working with children with serious emotional disturbances or substance abuse issues in a residential setting required
- Working knowledge of and ability to assist in assessing youth related to chemical dependency, substance abuse, and physical, sexual, and emotional abuse
- Possession of or ability to obtain First Aid and CPR certification
- Ability to effectively supervise, direct, and appropriately interact with youth
- Ability to handle sensitive situations professionally and diplomatically
- Strong verbal and written communication skills with co-workers, stakeholders, probation officers, caseworkers, law enforcement, court personnel, youth, and the public
- Ability to work effectively with sensitivity to ethics, gender, cultural diversity, and disabilities
- Must maintain a valid state driver’s license and safe driving record
- Must meet all required state and local criminal background screening requirements
- Must be at least 21 years of age
Nice To Haves
- Bachelor’s degree preferred
- Prior supervisory experience in a related setting preferred
Responsibilities
- Supervise assigned personnel during the shift, including assigning duties, monitoring performance, providing coaching, training, corrective instruction, and support as needed
- Maintain communication with leadership regarding attendance issues, staff performance concerns, conduct issues, and team dynamics
- Assist with scheduling and shift coverage to help ensure all functional areas of the facility are properly staffed
- Support youth appointments, transportation, and intake/discharge procedures as needed
- Receive and release youth personal property and assist with searches for contraband or prohibited items when required
- Work collaboratively with other departments to ensure continuity of care and communication regarding youth needs and behavior
- Ensure compliance with state rules, facility procedures, and safety and security expectations
- Conduct security checks, room searches, and contraband searches as required
- Monitor security systems, electronic door locks, communication devices, youth activities, and visitation areas
- Support implementation of the behavior management system, including reviewing disciplinary actions, grievances, and incident-related concerns
- Review and investigate reports involving restraint, force, confinement, or other serious incidents as required
- Administer medication and maintain accurate medication documentation for youth
- Conduct regular inspections of housing units, identify concerns, and take corrective action as appropriate
- Maintain records and prepare reports related to security, maintenance, staffing, and youth behavior
- Assist with staff training and development activities as requested
- Respond to emergencies and help coordinate youth and staff response during situations such as severe weather, fire, or other crisis events
- Maintain a high standard of professional role model behavior for youth
- Participate in required training and professional development activities
- Report any acts, incidents, or conditions suggesting inappropriate youth-to-youth or staff-to-youth relationships
- Report any use of physical force and all unusual incidents in accordance with YOI and customer agency guidelines
- Perform other duties as assigned or needed
Benefits
- Medical, dental, and vision insurance
- 401(k) with up to 4% employer match with Immediate Vesting
- Paid time off (PTO) and holidays – earn 4 hours of PTO every pay period
- Free RX delivery on most medications
- Tuition reimbursement and professional development
- Robust Employee Assistance Program
- Supportive, mission-driven work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
