Residential Shift Lead

Mountain Home Montana•Missoula, MT

1d•$19 - $26

About The Position

Mountain Home Montana is seeking a full-time Residential Shift Lead that supports the daily functioning of the Residential Program by providing consistent on-shift leadership, coordination, accountability, and real-time support while maintaining a thorough understanding of RCC responsibilities and stepping into direct care and shift coverage as needed. This role helps maintain steady, predictable operations, support RCC staff through guidance and problem-solving, and promote a calm, trauma-informed environment for residents and children. The Residential Shift Lead serves as the primary on-shift point of contact for operational problem-solving, shift coordination, and oversight of day-to-day systems and documentation practices that support communication, safety, compliance, program structure, and operational readiness. The role supports the Residential Program Director by elevating trends, needs, and concerns and reinforcing consistent implementation of program expectations. The Residential Shift Lead participates in the Tier 2 on-call rotation, supporting the Residential Program Director in responding to after-hours needs by providing situational information and immediate stabilization support to on site staff. This position requires a BS/BA Degree in social work, psychology, human services. At least 4 years of experience providing direct support or services to children, adolescents, or adults who have experienced trauma, housing instability, or behavioral health challenges. Working knowledge of Adverse Childhood Experiences (ACEs), Trauma-Informed Care, and strengths-based approaches. Proficiency with spreadsheets and shared trackers (Google Sheets and/or Excel), including accurate data entry, formatting for clarity, and maintaining shared documents. Strong communication skills and ability to coach peers in the moment with professionalism and respect. Reliability, dependability, and strong time-management skills. CPR/First Aid certification (or willingness to obtain within a designated time frame). Who We Are Mountain Home is a growing Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. We are an organization that serves our community and our employees. What Else You Should Know This position is full-time, 30 + hours/week. This position reports to the Residential Program Director and does not supervise others. The role requires local travel (~ 30% of the time utilizing company vehicles). The hourly wage range for this position is Level 2 ($19.00 - $26.00/hr) with the hired individual’s wage calculated using Mountain Home’s equitable wage matrix. Available benefits include health dental, vision, short-term disability, Aflac services and life insurance, accrued paid time off, an employee assistance program (EAP), and opportunities for training and professional development. Mountain Home is an equal-opportunity employer and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folks, members of the LGBTQ community, and people with disabilities to apply. All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history: The nature of the conduct/behavior and its relationship to the position The recency of and circumstances surrounding the conduct/behavior The age of an individual at the time of the conduct/behavior Societal/cultural conditions that may have contributed to the conduct/behavior The probability that an individual will continue the conduct/behavior The individual’s commitment to rehabilitation and changing the behavior

Requirements

BS/BA Degree in social work, psychology, human services
At least 4 years of experience providing direct support or services to children, adolescents, or adults who have experienced trauma, housing instability, or behavioral health challenges
Working knowledge of Adverse Childhood Experiences (ACEs), Trauma-Informed Care, and strengths-based approaches
Proficiency with spreadsheets and shared trackers (Google Sheets and/or Excel), including accurate data entry, formatting for clarity, and maintaining shared documents
Strong communication skills and ability to coach peers in the moment with professionalism and respect
Reliability, dependability, and strong time-management skills
CPR/First Aid certification (or willingness to obtain within a designated time frame)

Responsibilities

supports the daily functioning of the Residential Program by providing consistent on-shift leadership, coordination, accountability, and real-time support
maintaining a thorough understanding of RCC responsibilities and stepping into direct care and shift coverage as needed
maintain steady, predictable operations
support RCC staff through guidance and problem-solving
promote a calm, trauma-informed environment for residents and children
serves as the primary on-shift point of contact for operational problem-solving, shift coordination, and oversight of day-to-day systems and documentation practices that support communication, safety, compliance, program structure, and operational readiness
supports the Residential Program Director by elevating trends, needs, and concerns and reinforcing consistent implementation of program expectations
participates in the Tier 2 on-call rotation, supporting the Residential Program Director in responding to after-hours needs by providing situational information and immediate stabilization support to on site staff