Residential Services Specialist (3549)

MERCY HOUSE•Mesa, AZ

10d•$22 - $22

About The Position

The Residential Services Specialist provides organized social and recreational enrichment for residents. Primary responsibilities include providing residents with information about available services in the community, assisting residents to access services through referrals and advocacy, and organizing community building and/or other enrichment activities for residents.

Requirements

Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Organizational and effective writing skills are required
Ability to lift up to 50 pounds
Prolonged periods sitting at a desk and working on a computer

Nice To Haves

Previous direct life experience working with families, low income, and diverse populations preferred

Responsibilities

Facilitate residents’ participation with credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success in their lives
Create and distribute focus group questionnaires to elicit interest in group activities and events
Create monthly calendars that include on and offsite activities available to residents
Assist residents with establishing individual and family goals and maintaining safe, stable affordable housing
Facilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their lives
Assist residents to access services through referral and advocacy
Collaborate with community partners to enrich activities for residents
Assist clients to build upon their strengths and recognize their needs in a respectful manner
Be knowledgeable of community resources and refer clients as needed
Maintain effective relationships with the property management and supportive services staff onsite
Participate in networking functions
Attend monthly staff meetings
Work with Mercy House staff to oversee and train on-site volunteers
Attend training workshops as needed
Enhance job performance by applying up-to-date professional and technical knowledge gained by attending seminars and conferences and reviewing professional publications
Perform ad hoc projects as appointed by Supervisor