Residential Services Coordinator

LIFEMOVES • Palo Alto, CA

6d • $21 - $23 • Onsite

About The Position

The Opportunity Services Center Residential Services Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team. This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing. LifeMoves | Opportunity Services Center provides drop-in services for single adults including food, clothing, laundry/shower facilities, and case management.

Requirements

• High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
• Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.
• Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning and practing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect.
• Emotional Regulation: Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de-escalation techniques to support safety and positive outcomes.
• Documentation: Maintains clear, unbiased, and professional documentation and communication.
• Organization/Prioritization: Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners.
• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage
• Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed
• Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
• Perform other duties as assigned by supervisor to ensure effective program operations
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees