Residential Services Coordinator

Way Finders•Springfield, MA

4d•$24 - $27•Hybrid

About The Position

Residential Services Coordinator Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Residential Services Coordinator in our Housing Support Services department. The Residential Services Coordinator contributes to our mission by training staff and other regional providers on compliance with program regulations; conducting audits; and supporting management in ensuring the successful delivery of shelter services. Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage starts between $24.00 - $27.25 hourly depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled. CORI/MVR. The candidate will work in a hybrid-remote manner as appropriate to the needs of the department.

Requirements

3 years' progressively responsible experience in housing, social services, advocacy, or a related role; a combination of experience plus an Associate degree may be a substitute
1 year in a supervisory or lead role
Adept with Microsoft Suite applications, and comfort learning new technologies; ability to provide dynamic reports and analyze data to recommend process improvements
Excellent customer service skills
Clear, effective, and timely communication skills across all levels of internal staff, clients, and constituents, including in group settings
Ability to organize and prioritize
Valid driver’s license with acceptable driving record; reliable vehicle
CORI

Nice To Haves

Bilingual (Spanish/English) written and verbal skills appreciated but not required

Responsibilities

Conduct audits in accordance with policy to ensure compliance with state, federal, and program requirements
Maintain data and database systems to track performance and findings; report to management
Educate and advise staff, landlords, tenants, and stakeholders on policies, procedures, regulations, community concerns, and issues
Collect, maintain, and analyze data to determine compliance with regulations, policies, and rules
Respond to requests for information from auditors, other agency departments, or funding sources
Develop and provide effective trainings for staff and regional providers as it relates to assigned programs; provide, review, update, and process placement packets to maximize success
Proactively assist in the research, resolution, and updating of appropriate program-related software issues
Provide support and direction to management in analyze staff performance of assigned duties and resolution of matters of a more complex nature
Serve as backup for Residential Support Specialist as assigned and appropriate
Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and stakeholders
Proactively identify and inform supervisor/leadership of any issues that may adversely affect the department or organization