Residential Services Coordinator (Mon-Fri 8:30a-5:00p with flexibility + on-call)

Home Life Inc.•Corvallis, OR

3h•Onsite

About The Position

Residential Services Coordinators oversee the operations of their assigned residential program(s) to ensure compliance with Home Life policies and procedures and quality of services provided to supported individuals within the program(s). Be responsible for the direct management and daily operations of the assigned program to ensure that the quality of life is in keeping with Home Life (HL) philosophy and values, policies, and procedures. Residential Services Coordinators should be capable of fulfilling any/all duties, tasks, and responsibilities of Program Coordinators and/or Program Managers. Be the first link in the chain of command for management concerns, problems, and grievances. Adhere to all policies, rules, and procedures of Home Life, Oregon Developmental Disability Services, DHS, and Oregon Administrative Rules (OAR).

Requirements

Ability to pass an initial criminal history check from the Department of Human Services Criminal Records Unit and recheck every 2 years thereafter.
Be a citizen of the United States or legally able to work in the United States.
Must be at least eighteen years old and hold a current driving license, insurance, and a good driving record.
Ability to complete required training and annual training thereafter.
The ability to maintain regular attendance and to perform tasks outlined in this description (with or without a reasonable accommodation) is an essential function of this position.
High school diploma or equivalent.
Two or more years of experience providing direct support to adults with disabilities, including hands-on assistance with Activities of Daily Living (ADLs) such as hygiene care, dressing, bathing, and personal continence care.
Experience working with and implementing Individual Support Plans (ISPs) or comparable service plans.
At least two years of formal managerial and supervisory experience, including responsibilities such as coordinating program operations, managing program finances, ensuring policy compliance, and supervising paid employees (e.g., assigning tasks, providing feedback, overseeing performance, or participating in corrective action).
Experience navigating the Oregon Developmental Disabilities Services (ODDS) system or an equivalent state service system.
Effective Verbal and Written Communication skills.
Supervisory skills.
Technical Skills.
Analytic and Critical Thinking skills.
Organizational & Time Management skills.
Problem-Solving skills.
Coping Skills.
Relational Skills and Teamwork.
Professionalism.
Change & Project Management skills.
Ability to work effectively with medical professionals and assist program managers in interpreting medical orders to ensure compliance with OARs and agency procedures.
Ability to complete required training and annual training thereafter.
Ability to read and understand written and verbal orders.
Ability to perform intermediate to advanced computer operating skills.
Ability to work with diverse populations.
Demonstrate an ability to establish good working relationships with any and all internal and external stakeholders, including the admin and management teams, fellow staff, Board Members, volunteers, and supported individuals.
Demonstrate an active commitment to the Mission Statement and values of Home Life.
Ability to model and educate on Home Life values and expectations to co-workers and new employees.
Act as a role model by treating all people with warmth, empathy, and genuineness with respect and sensitivity for their privacy, rights, culture, ethnicity, religion, and lifestyle differences.

Nice To Haves

Bachelor’s Degree in Human Development, Psychology, or related field strongly preferred.
Experience using online systems, such as “When to Work” and Therap preferred.
Training and experience in Dual Diagnosis (I/DD and Mental Health) strongly preferred.
Prior experience related to finance and administration of a non-profit preferred.

Responsibilities

Supervise the Program Coordinators.
Address management concerns, problems, and grievances and respond in a positive, proactive way.
Conduct regularly scheduled check-ins at least twice a month and convey all relevant and updated information to management.
Review Program Coordinators’ core comps and requirements.
Ensure that all management receive adequate in-service training each year and maintain their certifications in required training, e.g., CPR, FA, MART, BBP, and OIS.
Evaluate and document the performance of Program Coordinators routinely.
Follow up with disciplinary training in the event that a manager is not performing his/her job according to acceptable criteria.
Give timely positive feedback verbally or in writing in the event that an employee is meeting or exceeding criteria.
Submit all written feedback to the Services Director.
Complete period reporting.
Participate in recertification.
Participate in job interviews.
Responsible for Program Manager and PC onboarding/ongoing training.
Oversee PC, PM, DSP annual reviews.
Be responsible for the direct management and daily operations of the assigned program to ensure that the quality of life is in keeping with Home Life (HL) philosophy and values, policies, and procedures.
Be capable of fulfilling any/all duties, tasks, and responsibilities of Program Coordinators and/or Program Managers.
Be the first link in the chain of command for management concerns, problems, and grievances.
Adhere to all policies, rules, and procedures of Home Life, Oregon Developmental Disability Services, DHS, and Oregon Administrative Rules (OAR).
Assist Program Coordinators with updating program policies and procedures based on the guidelines set by Oregon Developmental Disability Services and Oregon Administrative Rules.
Oversee Program Management to ensure that they train staff in accordance with these policies and procedures.
Ensure that the program is within standards set by applicable OARs and complete onsite paperwork and the corresponding plan of improvement every two years.
Be present at all licensing reviews.
Review and approve time sheets and mileage forms for Program Coordinators.
Respond to emergency calls within 15-30 minutes (depending on the needs of the program) when on call.
Recruit, interview, hire, and terminate Program Managers and Program Coordinators, in collaboration with HR and Services Director.
Step in for managerial responsibilities as needed.
Support program management with scheduling as needed.
Meet with the Services Director at least two times a month and provide reports of program status as requested.
Attend at least one staff meeting at each program every month.
Attend applicable program agency meetings (staff, management, etc.).
Attend ISP and other individual support meetings with or in the absence of a Program Manager.
Attend meet and greets, entries, and exits for all potential and existing supported individuals.
Review program documentation bimonthly to ensure compliance and best practices are being followed.
Read all GERs and review high-level T-Logs.
When necessary, read, write, and respond to General Event Reports (GER) and Therap progress notes (Tlogs) in accordance with directives and training in a timely manner and consistent with the OAR guidelines.
Provide an administrative follow-up to GERs that includes the prevention and retraining of staff as needed to prevent future incidents.
Ensure that GERs are reported to the appropriate people within the incident reporting timelines.
If applicable, become delegated to perform medical tasks by a licensed, contracted Registered Nurse and ensure that staff are adequately trained.
Review the Medication Administration Record (MAR) as needed.
Follow Mandatory Abuse Reporting standards and guidelines.
Work with Program Managers to manage all financial accounts for the program and for individuals, including petty cash and all financial benefits.
Ensure the safeguarding of finances and that individual funds are maintained in a safe, secure space.
Monitor program budgeting & track overtime.
Advocate for supported individuals and attend assigned meetings and appointments as needed.
Maintain benefits for supported individuals (SNAP, OHP, etc.).
Assume additional responsibilities as assigned by the Services Director.