Residential Service Technician

CPI Security•Greensboro, NC

6d•$60,000

About The Position

CPI Security is looking for a Residential Service Technician based in Greensboro, NC who will install our state-of-the-art home security solutions to residential and commercial customers. This individual will assess the customer’s need and sell additional products and services. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers. What You'll Do: Servicing residential security systems accurately and efficiently Meeting or exceeding performance goals on a consistent basis Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc. Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials Providing exceptional customer service at all times Consulting with management on any issues or concerns Cleaning up work area thoroughly Maintaining all company equipment, including truck, tools, inventory, etc. Maintaining a professional appearance and demeanor at all times

Requirements

High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
Good sales skills, particularly with strong up-selling and closing abilities
Mechanical aptitude
Strong customer service skills
Commitment to safety
Ability to work effectively both on an individual basis and as part of a team
Professional appearance and demeanor
High energy, fun and positive attitude
Schedule flexibility and the ability to work weekends
Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
Alarm, cable installation, or telecom experience, a plus

Nice To Haves

electronics/electrical/HVAC/technical training at trade school or community college, a plus
Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
Alarm, cable installation, or telecom experience, a plus

Responsibilities

Servicing residential security systems accurately and efficiently
Meeting or exceeding performance goals on a consistent basis
Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
Providing exceptional customer service at all times
Consulting with management on any issues or concerns
Cleaning up work area thoroughly
Maintaining all company equipment, including truck, tools, inventory, etc.
Maintaining a professional appearance and demeanor at all times

Benefits

$60,000 annual average earnings (hourly paid training and 100% uncapped commission) PLUS career mobility.
Off every other weekend!
Company fuel card, company equipment provided (i.e. iphone, ipad)
Comprehensive and on-going paid training when you start.
Engaging and fun company culture that’s made up of diverse people.
Volunteer and community engagement opportunities.
Great medical, dental, vision, short- & long-term disability and life insurance options.
Company paid holidays, floating holiday and paid time off (PTO).
401(k) plan with competitive company match.
Eligible for free monitored security system after 90 days
Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.