Residential Service Manager - Plumbing & Electrical
About The Position
At Beacon Home Services, we believe in more than just fixing problems — we create 5-star experiences for our customers and our team. We are a fast-growing plumbing and electrical service company built on our core values: Community – Building strong connections with our team and customers Gratitude & Appreciation – Recognizing and valuing contributions Making & Keeping Commitments – Following through on promises Willingness to Learn – Continuously growing and improving We’re looking for a Service Manager to lead our plumbing and electrical teams, drive performance, and help us reach new levels of success.
Requirements
- 2–3+ years of management experience in residential service (plumbing, electrical, HVAC, or similar)
- Experience managing multiple trades; plumbing knowledge is a strong plus (gas and water filtration experience a bonus)
- Proven ability to deliver effective in-person sales training
- Strong leadership skills with the ability to motivate and hold teams accountable
- Alignment with Beacon’s core values: Community, Gratitude & Appreciation, Making & Keeping Commitments, Willingness to Learn
- Stable work history with verified references
- Valid driver’s license and ability to meet physical demands of the role
Nice To Haves
- Proficiency in ServiceTitan preferred
Responsibilities
- Lead, coach, and mentor technicians to deliver a 5-star customer experience
- Conduct regular ride-alongs and curbside coaching to improve performance
- Facilitate in-person sales training to strengthen closing skills and revenue growth
- Review job invoices in ServiceTitan daily for accuracy and coach as needed
- Oversee scheduling, truck inspections, and inventory management
- Resolve customer concerns and follow up promptly to ensure satisfaction
- Monitor key metrics like revenue, margins, and club membership sales
- Partner with dispatch and customer service for smooth daily operations
- Ensure safety and compliance with all local codes and Beacon standards
Benefits
- Competitive base salary + performance bonuses
- Health, dental, and vision benefits
- Paid time off and holidays
- Ongoing leadership and technical training
- Opportunity for growth in a rapidly expanding company
- Supportive, team-focused culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
