Residential Sales Account Manager

Value Plus Flooring•Mendota Heights, MN

27d

About The Position

JOB SUMMARY We’re looking for an Residential Sales Account Manager to join our sales team at Value Plus Flooring. A qualified professional for this full-time role has the ability to: reach sales goals, use their interpersonal skills to gain and keep customers, maintain an understanding of our products, and continuously improve and refine sales techniques. We’ll provide the training, and with your knowledge of carpet, LVT, vinyl, tile and more, you’ll be the go-to professional for our residential customers. The Residential Sales Account Manager works Monday to Friday office hours with occasional evening and weekend hours due to project demands.

Requirements

3+ years of work experience in sales or high-level customer service.
1+ years of work experience in flooring, property management, construction, real estate, or other related services preferred.
Previous work experience using Microsoft Office applications as a daily requirement.
Previous work experience using RFMS or similar construction-related business management application preferred.
Must have a valid driver license and meet our minimum standards following a Motor Vehicle Record review at time of job offer and at regular intervals while employed.
Ability to lift up to 20 pounds without restriction and on a regular basis.
Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
Math skills acquired through high school diploma or equivalent to prepare accurate bids and measurements, calculate fractions and percentages, convert square feet and square yards, and understand basic financial transactions.

Nice To Haves

1+ years of work experience in flooring, property management, construction, real estate, or other related services preferred.
Previous work experience using RFMS or similar construction-related business management application preferred.

Responsibilities

Split time between the office/showroom and jobsites meeting with customers, measuring and assessing jobs.
Learn and understand products and services.
Work with homeowners and general contractors to determine and select product and labor needs for their project.
Visit or meet with accounts regularly to ensure superior service.
Manage accounts with aging receivables.
Show products, using samples or catalog, and emphasize salable features.
Quote prices and terms and prepare sales contracts for orders.
Ensure job margins are within profitable parameters.
Manage job schedules with internal team members and customers.
Work with inside support team to keep customer and installation contact information current in the database.
Develop and maintain relationships with manufacturer representatives.
Investigate and resolve customer problems with product, installation, or deliveries in a timely manner.
Follow and enforce all safety policies and procedures.