Residential Re-Entry Specialist, Shift Lead

COMMUNITY SOLUTIONS INC • Coventry, RI

7d • $21

About The Position

Make a Real Impact in Your Community! Are you passionate about helping individuals overcome substance abuse and reclaim their lives? At Community Solutions, Inc. (CSI), we believe in second chances and providing the support people need to succeed. For over 60 years, we’ve been a pioneer in community-based services, transforming lives through innovative programs for individuals involved in the child welfare, juvenile justice, or criminal justice systems. Our Coventry House Program is seeking a Residential Re-Entry Specialist Shift Lead for our 2nd Shift. As a Residential Re-entry Specialist Shift Lead you will provide direct supervision of youth residents and oversees daily shift operations at Coventry House. This role serves as the on-shift leader, ensuring program structure, safety, and therapeutic integrity are maintained. The Shift Lead directs Residential Re-Entry Specialists through daily routines, ensuring adherence to agency policies and trauma-informed care practices. This position promotes a safe, structured, and strength-based environment for adolescent males while supporting skill development, emotional regulation, and pro-social behavior.

Requirements

• Associate’s Degree preferred with demonstrated familiarity of relevant experience, or, in lieu of a degree, a minimum of two years of professional experience in human services, gender-responsive, strengths-based, and trauma-informed programming.
• Must be able to work with challenging/resistant youth and families
• Proficient with the Microsoft Office suite of applications.
• Must have the requisite understanding and commitment to the principles of gender specific, strength-based, culturally competent, relational, and trauma-informed principles in the delivery of programming and services for abused /neglected and/or adjudicated adolescents.
• Possess the ability and willingness to effectively contribute as a team member, and leader, with the capacity to serve as a trainer when needed.
• Exhibits excellent interpersonal, oral, and written communication skills.
• Additional certifications will be required upon incumbency.
• Must have a valid driver's license.

Nice To Haves

• Knowledge of Spanish in oral and written communication is desired

Responsibilities

• Oversee all shift operations to ensure safety, structure, and consistency.
• Act as the primary point of contact for staff during the shift.
• Provide real-time coaching, direction, and support to Residential Re-Entry Specialists
• Ensure adherence to agency policies, program expectations, and TCI-informed practices.
• Maintain the program in a constant state of readiness (cleanliness, organization, safety).
• Maintain professional appearance in accordance with CSI dress code policy, consistently modeling appropriate attire, hygiene, and presentation for youth residents.
• Model appropriate behavior, emotional regulation, and professional boundaries at all times.
• Build positive, structured relationships with male youth using a trauma-informed, strengths-based approach.
• Reinforce coping skills, problem-solving, and pro-social decision making.
• Provide redirection, coaching, and interventions for behavioral challenges.
• Hold youth appropriately accountable while maintaining a therapeutic environment.
• Serve as the lead responder to behavioral or safety crises.
• Implement de-escalation strategies and interventions consistent with TCI principles.
• Ensure all safety protocols, including house counts and room checks, are completed accurately.
• Maintain awareness of all youth locations and program activity at all times.
• Immediately report and document incidents per CSI policy.
• Mentor and support Residential Re-Entry Specialists and assist with training staff.
• Conduct shift change duties, including communication, house count verification, and facility checks.
• Complete and review all required documentation for accuracy and timeliness.
• Conduct routine facility checks and ensure a safe environment.
• Ensure completion of chores and daily routines with youth participation.
• Maintain confidentiality of all youth and family information.
• Participate in team meetings, case reviews, and program planning as required.
• May participate in an on-call rotation as assigned, providing guidance to staff and responding to program needs, including potential in-person support during emergencies or critical incidents.
• Transport youth as needed in a company vehicle.
• Participate in required trainings and perform other duties as assigned.

Benefits

• Generous Time Off: 2 weeks of vacation your first year (increasing to 3 weeks after 1 year), 7 days of sick time, and 4 floating holidays.
• Health & Wellness: Medical, dental, and voluntary vision plans, plus FSA, short-term disability, accident insurance, hospital coverage, life insurance, and AD&D options.
• 401(k) Retirement Plan: Automatic enrollment with a 100% company match up to 4%.
• Professional Development: Tuition reimbursement after 1 year, plus ongoing training and opportunities for certification.
• Mileage Reimbursement: We offer reimbursement for business-related travel at the current IRS rate to help cover your transportation costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree