Residential Property Administrator

Rocket Mortgage•Detroit, MI

8h•Onsite

About The Position

About Bedrock Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties and making space for the community—all with the philosophy to operate for more than profit. Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company. For additional information about Bedrock, please visit bedrockdetroit.com or connect with us on Facebook , Instagram , LinkedIn and X . Position Summary The Residential Property Administrator supports the efficient management of residential properties by handling administrative duties, resident relations, maintenance coordination, and additional operational support for their assigned Property Management team. This position reports to a Residential Property Manager and will work along side the teams Residential Assistant Property Manager.

Requirements

Minimum of 1 year of relevant work experience required.
At least 1 year of administrative experience is required.
High school diploma or GED is required; Associate's or Bachelor's degree preferred.
Strong organizational skills with attention to detail.
Effective multitasking and time management abilities.
Maintains confidentiality with integrity and discretion.
Strong written and verbal communication skills.
Ability to handle basic problem-solving within established guidelines.
Interpersonal skills for resolving conflict and building relationships.

Nice To Haves

Working knowledge of property management practices is a plus.
Prior technical experience or real estate knowledge is preferred.

Responsibilities

Maintain confidentiality while relaying information to the Property Manager.
Prepare reports, presentations, correspondence, and related documents.
Serve as a liaison to tenants/residents, ensuring quality service and satisfaction.
Coordinate tenant/resident relations, including move-ins, move-outs, and communication of building updates.
Maintain and organize shared electronic files, tenant/vendor records, and contact lists.
Assist with service contract coordination and purchase order preparation.
Manage and monitor work order requests, logs, and reports.
Oversee environmental services, engineering, and on-site security as needed.
Create and manage rent letters, reconciliations, and invoices for tenants/residents.
Schedule meetings, reserve conference rooms, and coordinate conference calls.
Coordinate loading dock access and issue tenant/vendor badges.
Monitor and order supplies and snacks.
Ensure certificates of insurance are current and on file for all tenants and vendors.
Schedule and oversee environmental services and engineering support and coverage.
Perform other duties as assigned.