Residential Program Supervisor

ELMCREST CHILDRENS CENTER INC•City of Syracuse, NY

4h•Onsite

About The Position

The Program Supervisor is responsible for ensuring the execution of required daily tasks and ensuring quality of care for our youth. The function of this role is to provide staff direction and ongoing support of the learned treatment strategies and techniques that are needed to promote the safety and well-being of the youth and program staff. This role is predicated on the notion that through supportive leadership, effective communication, organization, and oversight, both the program youth and staff will achieve success commensurate with their abilities and potential.

Requirements

Honesty: Act with integrity and behave in a manner consistent with our policies, Code of Conduct and any regulatory and ethical guidelines. Utilize practices and techniques professionals train to interact with children, families and co-workers appropriately.
Willingness to Learn: Open to new experiences and learning new skills and information that can improve professional development, progressive work environments and support the mission of Elmcrest.
Dedication to Purpose: Display the necessary passion and empathetic abilities to serve the Elmcrest mission. Committed to improve the lives of children and families.
Social Concern: Value human dignity and have respect for others. Actively seek out diverse approaches and points of view.
Self-Examination: Systemically observe, analyze and utilize self-reflection to improve actions or results. Listen to constructive feedback and concerns and maintain positive relationships in the workplace.
Self-aware, enjoys, and is comfortable with, interacting with children.
Able to relate to a dynamic environment. Flexible and able to problem-solve as unanticipated challenges present themselves
Demonstrated ability to build positive and healthy relationships with youth, and positive and supportive relationships with coworkers
Must be able to learn, train and coach staff in various behavioral managements systems (e.g., Therapeutic Crisis Intervention [TCI], Boys Town Model)
Technically and physically able to provide crisis intervention, including physical restraints. This required training is provided by the Agency
Boys town trained and comfortable with implementing the model within the program.
High School Diploma or GED, College and experience preferred.
Residential managerial experience preferred
Ability to lift 50 pounds without assistance.
Able to provide crisis intervention including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding youth in order to maintain safety.
Ability to sit, squat, crouch and stand for elongated periods of time
Ability to lift arms over head in upward reaching motion
Ability to walk up and downstairs up to several times per day.
TCI ONLY - Ability to provide crisis intervention including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding youth in order to maintain safety.
NYS Driver’s license with a driving record acceptable to our insurance carrier
Varying levels of travel as determined by departmental needs may be required with this position.

Responsibilities

Uphold, support, and monitor all OCFS/Agency policy and procedures
Effectively demonstrate an understanding and adherence to the residential models of care (Boys Town, PEM and TCI) through interactions with youth and supervision/coaching of staff
Effectively use critical thinking skills to lead the program and/or campus (ex: assistance calls) with regard to safety and security issues as they arise
Ensure that program processes are upheld, organized, and accounted for with regard to residential communication/correspondence (ex: staff logs), interactions with other Agency departments (ex: medical food service, etc.) and any external entity with whom the program interacts (State, Counties, family etc.)
Prepare staff schedules, monitor shift changes, PTO, vacancies, etc.
Provide emergency and planned shift coverage for Youth Development Professionals and shift/program supervisors who are absent due to vacation, holidays, illness, staff shortage, etc.
Ensuring that all Critical Incident and Incident Report notifications are made as occurrences arise; (e.g., families, counties, Management Team members, On-call Risk Evaluator, On-call medical and Maintenance, Directors, etc.)
Maintain appropriate record keeping systems and documentation
Provide feedback and consultation to the Campus Manager and Directors about employee and program-level functioning.
Monitor all activities on Paycom relevant to the position.
Participate in an on-call rotation.
Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.